The Role
Provides customer care by managing calls, identifying needs, researching issues, answering questions, explaining procedures, and delivering accurate solutions within 24 hours. The role requires empathy, strong communication, problem-solving, PC navigation, flexibility across shifts, and the ability to perform under pressure. A high school diploma is required, while financial services or banking experience is preferred.
Summary Generated by Built In
Customer Care Representative
Responsibilities:
- Be customer obsessed.
- Manage each call interaction with our customers’ satisfaction as your number one priority.
- Identify customers’ needs, clarify information, research every issue and provide solutions.
- Inform customer by explaining procedures; answering questions; providing information.
- Deliver on commitments, do what you say you will do.
- Resolve the customer issue same day, at most within 24 hours.
- Always provide correct information to the customer. Listen carefully to understand the true customer question.
- Show empathy and respect with each customer interaction. We talk with a smile on our face.
Requirements:
- High School diploma or equivalent required.
- Passion for delivering a stand-out customer experience.
- Excellent verbal and written communication skills.
- Ability to ask probing questions and problem resolution skills.
- Ability to follow instructions for specific customer resolutions tasks.
- Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
- Intermediate proficiency with PC navigation while providing exceptional customer service.
- Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
- Financial services or banking background preferred.
- Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
Skills Required
- High school diploma or equivalent
- Passion for delivering a standout customer experience
- Excellent verbal and written communication skills
- Ability to ask probing questions and resolve problems
- Ability to follow instructions for specific customer resolution tasks
- Ability to work in a high-pressure environment while maintaining positive customer interactions
- Intermediate proficiency with PC navigation
- Ability to read, write, speak, and understand English in a business environment
- Financial services or banking background
- Flexible availability for weekends, overnights, holidays, and extra shifts
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The Company
What We Do
Ubiquity Global Services is a global business process outsourcing (BPO) and customer-experience partner headquartered in New York City. It delivers customer care, technical support, sales, collections, retention, back-office support, data annotation, identity verification, claims processing, chargeback management, quality assurance, data mining, business intelligence, and medical billing and coding. The company serves sectors including healthcare, retail, technology, fintech, insurance, and utilities across multiple continents.
