The Role
Provides in-person and remote technical support through the organization’s ticketing system and other support channels. Troubleshoots hardware and software issues, sets up new equipment, and supports engineering teams with on-site system installation, maintenance, and troubleshooting.
Summary Generated by Built In
IT Support Associates are responsible of providing user-facing support both in person and remotely based on support tickets received and logged in the organization's ticketing system. Associates are also responsible of supporting engineering teams with setting up and troubleshooting systems on the ground.
They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible of setting up new equipment and support engineering teams in setting up/maintaining equipment on-site
They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible of setting up new equipment and support engineering teams in setting up/maintaining equipment on-site
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The Company
What We Do
Ubiquity Global Services is a global business process outsourcing (BPO) and customer-experience partner headquartered in New York City. It delivers customer care, technical support, sales, collections, retention, back-office support, data annotation, identity verification, claims processing, chargeback management, quality assurance, data mining, business intelligence, and medical billing and coding. The company serves sectors including healthcare, retail, technology, fintech, insurance, and utilities across multiple continents.
