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Provides technical support for residential and commercial water treatment products through phone, virtual meetings, chat, and email. Troubleshoots installation and service issues using technical manuals and schematics, creates customer training materials, delivers dealer and trade show instruction, evaluates returned products, and documents case resolutions. Requires strong customer service, mechanical and math aptitude, communication, presentation, analytical, organizational, and computer skills.

Performs in-home sales of water softeners and drinking water systems. Sets appointments, tests water quality, assesses customer needs, presents product options and financing, closes sales, and supports customers through installation. Reports activities in Salesforce, generates leads, meets sales targets, and maintains professional customer relationships.

Performs in-home sales of water softeners and drinking water systems. Responsibilities include setting appointments, testing water quality, assessing customer needs, presenting product capabilities and financing options, preparing proposals, closing sales, supporting installation, reporting activities in Salesforce, and achieving sales targets. The role requires strong interpersonal, public-speaking, customer-relations, and time-management skills, plus proficiency with Microsoft Office and Salesforce.

Leads quality engineering, root cause analysis, supplier quality, continuous improvement, metrology, QMS development, ISO audits, and product quality initiatives. Supports manufacturing, assembly, sourcing, product development, and customer feedback processes while managing Quality Assurance Technicians and partnering with internal teams and suppliers.

Designs and improves manufacturing processes, equipment, tooling, and factory layouts to increase efficiency, reduce costs, ensure safety, and improve product quality. Performs process validation, FMEA, control planning, materials and parts testing, engineering change documentation, defect evaluation, and dimensional reviews. Collaborates with engineering, quality, production, research and development, and product management teams.

Leads technical product development for commercial water filtration systems, including mechanical design, SolidWorks modeling, FEA and CFD analysis, prototyping, testing, validation, and design-for-manufacturing activities. Collaborates with manufacturing, suppliers, sales, marketing, and other technical teams to improve product performance, reduce costs, enhance manufacturability, and manage project timelines.

Performs in-home sales of water softeners and drinking water systems. Generates and manages appointments, tests water quality, explains product options and financing, prepares proposals, closes sales, and supports customers through installation. Reports activities in Salesforce, meets sales targets, maintains professionalism, and builds strong customer relationships. The role requires direct-to-consumer selling, public speaking, customer needs assessment, and collaboration with sales, service, call center, and customer service teams.

The General Ledger Accountant manages month-end close activities, journal entries, account reconciliations, financial reporting, variance analysis, audit support, and compliance with US GAAP. The role collaborates with cross-functional teams, supports budgeting and forecasting, contributes to cost accounting activities, and improves accounting processes, systems, automation, and internal controls within a multi-plant manufacturing environment.

Manages strategic accounts to optimize profitability, customer satisfaction, and revenue growth. Develops expansion opportunities, new programs, and services; presents initiatives to senior leadership; monitors the food service equipment and water treatment markets; and leads business development and fulfillment teams. Builds customer relationships, provides technical product expertise, supports negotiations, and represents the Kinetico brand while achieving account revenue goals.

Manage Kinetico’s global product portfolio by developing roadmaps, value propositions, category strategies, and commercialization plans. Use customer research, market insights, competitive analysis, and technology trends to prioritize opportunities. Lead cross-functional portfolio projects, business cases, pricing strategies, compliance efforts, and regional alignment across markets. Analyze product performance and customer feedback while improving product capabilities and experiences. Collaborate with executive, sales, engineering, R&D, marketing, finance, supply chain, and support teams.