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Assist with insurance policy issuance, endorsements, claims, and customer queries across life, general, cattle, and PMFBY products. Coordinate with insurance companies and district teams, monitor team targets versus achievements through MIS, resolve problems, provide customer service, and drive completion of assigned business targets. The role also requires communication, insurance expertise, CRM use, and proficiency with MS Office.

Analyze business processes, systems, and workflows; gather and document stakeholder requirements; translate business needs into technical specifications; coordinate business, technology, and operations teams; support solution design, testing, audits, change management, and system enhancements; maintain project documentation; assess risks and estimates; and track project delivery using SDLC methodologies and collaboration tools.

Coordinates between Axis Bank officials, internal district teams, and Village Level Entrepreneurs to support smooth operations and business achievement. Conducts training, drives activation and transactions for banking products, identifies high-potential VLEs, tracks KPIs, provides management updates, and resolves operational issues. The role also supports additional financial services such as CIBIL and mutual funds.

Provide functional and technical support for travel applications and booking platforms. Monitor system performance, troubleshoot user and transaction issues, manage tickets and incidents, coordinate escalations with technical teams, support deployments, UAT, releases, APIs, payments, and production operations. Maintain documentation and SLA compliance while assisting during critical incidents and contributing to process improvements.