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Prepare recurring MIS, management, KPI, variance, and performance reports; consolidate and validate data from multiple departments; analyze trends and discrepancies; maintain dashboards, trackers, databases, and reporting templates; automate repetitive reporting using advanced Excel and Power Query; coordinate data corrections and provide insights for business decisions.

Engage prospective clients, understand their business needs, conduct SaaS product demonstrations, present solutions, qualify opportunities, and maintain prospect relationships. The role documents requirements, follows up on inquiries, coordinates with Sales, Product, and Customer Success teams, and ensures client expectations are communicated internally. Candidates must communicate fluently in Hindi and English, work rotational day and night shifts, support international clients across time zones, and demonstrate strong presentation, listening, and relationship-building skills.

Design, develop, and maintain Java and Spring Boot backend services, REST and SOAP integrations, MySQL databases, and high-volume transaction workflows. Troubleshoot production incidents, optimize performance and scalability, implement secure and reliable error recovery, review code, write tests, and mentor developers. Collaborate with product, business, QA, support, and operations teams to deliver technical solutions and integration capabilities.

Lead the architecture and development of scalable Java-based SaaS integration platforms. Design microservices, REST APIs, asynchronous workflows, and high-volume e-commerce integrations. Provide technical direction, review code and architecture, troubleshoot production issues, establish engineering best practices, evaluate technologies, and mentor developers. Collaborate with Product, QA, DevOps, and business teams to deliver secure, reliable, high-performance backend solutions.

Provides guidance for verifying whether emails are genuine, including checking sender addresses, Gmail authentication results, link destinations, attachments, and independent company verification. Advises users not to share sensitive information and explains that authentication alone does not guarantee legitimacy. Also recommends using verification links or OTPs to confirm email ownership. The posted requirements contain only the placeholder “Test requirtment.”

Own escalated customer issues for e-commerce integration products by investigating tickets, reproducing problems, analyzing logs and data flows, and distinguishing configuration issues from software defects. Communicate findings and resolutions through Zoho Desk, create development-ready tasks in Zoho Projects, coordinate with Product, QA, Support, and Development, test fixes, validate APIs and integrations, document root causes, and recommend improvements. The role requires rotational shifts from the Noida office.

Own post-sale customer onboarding from handover through implementation, activation, training, adoption, and transition to ongoing success or support. Coordinate customers and internal teams, manage milestones and blockers, provide product demonstrations, identify consultative expansion opportunities, document progress in CRM tools, triage issues, and improve onboarding processes and playbooks.

Build and deploy practical AI solutions, including internal productivity tools, SaaS features, customer-facing applications, LLM agents, assistants, copilots, and workflow automation. Integrate AI with APIs, databases, CRM, ERP, and internal platforms. Evaluate models and architectures for reliability, cost, and performance while establishing engineering, testing, monitoring, and iteration practices. Collaborate with the founder, product, engineering, and business teams to identify opportunities and move rapidly from prototypes to production.

Own and coordinate multiple cross-functional processes from initiation through completion. Track owners, deadlines, dependencies, risks, and action items; maintain process documentation, SOPs, checklists, and status reports; follow up with stakeholders; escalate unresolved issues; and recommend improvements that standardize execution and strengthen accountability across teams.

Develop and maintain Java backend applications, RESTful APIs, and web services using Spring Boot or Spring MVC. Work with MySQL and SQL databases on data modeling, query optimization, and performance tuning. Debug application issues, write maintainable code, participate in code reviews, and contribute to architecture discussions while collaborating with cross-functional teams.