Process Coordinator

Ensure defined company processes are actually followed, deviations are identified, meeting actions are tracked and repeated non-compliance is escalated.

The role will primarily support non-technical functions including:

·         Marketing

·         HR

·         Customer Success

·         Operations

·         Sales

·         Other departments as required

·         Understand SOPs, checklists and agreed processes.

·         Verify whether teams are following them.

·         Identify missed steps and delays.

·         Follow up with responsible team members.

·         Identify where actual execution differs from agreed processes.

·         Understand the reason for deviation.

·         Ensure important deviations remain visible.

·         Escalate repeated or significant non-compliance to the Founders.

·         Capture decisions, actions, owners and due dates.

·         Update relevant Zoho activities.

·         Follow up on overdue actions.

·         Escalate repeated delays.

·         Review whether activities are being properly maintained.

·         Identify missing or overdue updates.

·         Follow up to maintain process discipline.

·         Identify repeated process weaknesses.

·         Flag unclear ownership, unnecessary steps or recurring deviations.

·         Share improvement observations with management.

·         2–3 years Process Coordination / Operations / PMO / Process Compliance experience.

·         Strong attention to detail.

·         Excellent follow-up.

·         Professional, soft-spoken communication.

·         Ability to work across departments.

·         Comfortable escalating non-compliance.

·         Strong ownership.

The person should be:

People-friendly and soft-spoken, but with a strong eye for deviations and enough persistence to ensure actions are corrected or escalated.