Top Tech Jobs & Startup Jobs

Lead product strategy, innovation, and full product lifecycle for enterprise business technology solutions. Drive ideation, prototyping, market research, cross-functional delivery, and ensure revenue growth, compliance, and cybersecurity best practices.

Manage end-to-end IT projects: define scope, plans, budgets, timelines, and resources; lead cross-functional and distributed teams; manage stakeholders, risks, and quality; apply Agile practices; report status, drive continuous improvement, and coordinate project closure and lessons learned.

Manage and grow strategic corporate accounts by driving retention, identifying upsell/cross-sell opportunities, aligning technology solutions to client objectives, negotiating contracts, achieving revenue targets, and coordinating internal teams to deliver tailored solutions.

Manage and nurture key client accounts as primary contact, identify growth opportunities with sales, prepare proposals, conduct market research, report on sales performance, and collaborate cross-functionally to improve customer satisfaction.

Maintain accurate financial records and reports; assist budgeting, forecasting, and variance analysis; perform bank reconciliations; manage AP/AR and payroll; support tax compliance and audits; conduct financial analysis to find cost savings; collaborate with accounting, operations, and HR using Zoho Books.

Lead day-to-day contact center/frontline operations to meet SLA, KPI, quality, CSAT/NPS, productivity, and revenue targets. Manage client relationships, escalations, staffing, WFM, coaching, performance management, reporting, continuous improvement, compliance, and business continuity.

Lead development and execution of customer experience strategy, design end-to-end journeys, run VoC programs, monitor satisfaction and SLAs, drive retention, advocacy, and account growth, and build high-performing customer-facing teams while partnering with Sales, Product, Marketing, and Service Delivery.

Lead and manage BPO sales operations to meet revenue, productivity, and profitability targets. Develop sales strategies and operational plans, monitor performance metrics, and drive continuous improvements. Build client relationships and ensure SLA compliance. Manage and develop Operations Managers and field teams, oversee workforce planning and budgets, collaborate with QA, L&D, HR, and WFM, identify growth opportunities, and present performance reports to senior management and clients.

Lead development and implementation of the organization's TQM strategy; monitor and improve quality across business units and client accounts; conduct audits, root cause analysis, and corrective actions; drive continuous improvement and report quality performance to management while collaborating with Operations, Training, WFM, and HR.

Lead and oversee backend operations to meet SLAs. Monitor KPIs (productivity, quality, TAT, backlog), manage client relationships and escalations, coach teams, handle workforce planning and staffing, ensure compliance with SOPs and regulations, analyze data to improve processes, manage operational risk and costs, and produce operational reports and recommendations for management and clients.