The Role
Lead and manage BPO sales operations to meet revenue, productivity, and profitability targets. Develop sales strategies and operational plans, monitor performance metrics, and drive continuous improvements. Build client relationships and ensure SLA compliance. Manage and develop Operations Managers and field teams, oversee workforce planning and budgets, collaborate with QA, L&D, HR, and WFM, identify growth opportunities, and present performance reports to senior management and clients.
Summary Generated by Built In
● Lead and manage all BPO sales operations to achieve client revenue, productivity, and profitability targets.
● Develop and implement sales strategies, operational plans, and performance improvement initiatives.
● Develop and implement sales strategies, operational plans, and performance improvement initiatives.
● Monitor sales performance, analyze key metrics, and drive continuous operational improvements.
● Build and maintain strong client relationships, ensuring excellent service delivery and SLA
compliance.
● Lead, coach, and develop Operations Managers, Team Leaders, and support teams to drive high
performance.
● Oversee workforce planning, resource allocation, and operational efficiency across all sales
campaigns.
● Ensure compliance with client requirements, quality standards, company policies, and regulatory
guidelines.
● Collaborate with Quality Assurance, Learning & Development, HR, and Workforce Management to
improve sales capability and operational performance.
● Manage operational budgets, optimize costs, and improve campaign profitability.
● Identify business growth opportunities within existing accounts and support the onboarding of new
sales campaigns.
● Prepare and present operational performance reports, forecasts, and business insights to senior management and clients.
Requirements
● Bachelor’s degree in Business, Marketing, Management, or related field.
● 3-5 years’ experience in field sales or direct sales management, preferably in telecommunications,
ISP, or fibre broadband sales.
● Proven experience in managing field sales teams and achieving / exceeding sales targets.
● Strong understanding of fibre broadband products and customer journey processes is an advantage.
● Excellent planning, analytical, and problem-solving abilities.
● Ability to work in a fast-paced environment and manage multiple territories.
● Proficiency in Microsoft Office and sales reporting tools (CRM, Excel, etc.).
● Willingness to travel extensively and work on the field as required
Skills Required
- Bachelor's degree in Business, Marketing, Management, or related field
- 3-5 years' experience in field sales or direct sales management
- Proven experience managing field sales teams and achieving/exceeding sales targets
- Proficiency in Microsoft Office and sales reporting tools (CRM, Excel)
- Willingness to travel extensively and work on the field as required
- Excellent planning, analytical, and problem-solving abilities
- Ability to work in a fast-paced environment and manage multiple territories
- Strong understanding of fibre broadband products and customer journey processes
- Experience in telecommunications, ISP, or fibre broadband sales
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Avetium Consult, now operating as Avetium Technologies, is a Nigerian business technology and business-process-outsourcing company. It helps organizations streamline operations, optimize processes, and improve productivity through enterprise applications, IT infrastructure, cloud services, cybersecurity, customer-management solutions, and managed operational support. The company serves startups, SMEs, large enterprises, and public- and private-sector organizations across Nigeria and the wider African market, with measurable business results.
