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Handle inbound and outbound customer calls in English and Spanish, resolve issues, upsell products, maintain accurate records, collaborate with teams, follow compliance, and support local marketing and training efforts.

Handle inbound and outbound customer calls in English and Spanish, resolve issues, maintain records, upsell products and services, collaborate with teams, follow company policies, support local marketing, and attend sales and customer service training.

Handle inbound and outbound bilingual (English/Spanish) calls to resolve customer inquiries, promote and upsell insurance products, maintain CRM records, collaborate across teams, follow compliance and company procedures, attend training, and support local marketing and other duties as assigned.

Bilingual (English/Spanish) CSR Sales Representative handles inbound/outbound customer calls, resolves issues, documents interactions in CRM, and promotes/up-sells insurance products. Collaborates with teams, follows policies and compliance, attends training, and supports local marketing initiatives to meet customer and sales goals.

Bilingual (English/Spanish) customer service sales representative handling inbound/outbound calls, resolving issues, maintaining records, promoting products via upsell/cross-sell, collaborating with teams, following compliance and company policies, and supporting local marketing and training initiatives.

Handle inbound and outbound customer calls, resolve issues, promote and upsell insurance products, maintain accurate interaction records, collaborate with teams, follow compliance and training, and support local store marketing initiatives.

Bilingual (English/Spanish) customer service and sales representative handling inbound/outbound calls, resolving customer issues, promoting products via upsell/cross-sell, maintaining interaction records, collaborating with teams, executing local marketing, and adhering to compliance and training requirements.

Evaluate sales and customer service interactions for quality, compliance, and consistency. Monitor call quality, identify coaching and training opportunities, provide actionable feedback to leadership and teams, and drive improvements in sales performance, closing ratios, and customer experience.

Provide day-to-day HR operations and guidance across employee relations, performance management, recruiting support, compliance, onboarding/offboarding, leave and workers' compensation administration, HR reporting, and employee engagement. Coach managers, document cases, support HR projects and vendors, and ensure compliance with employment laws.

Handle inbound and outbound customer calls in English and Spanish; resolve issues, document interactions, upsell products, collaborate with teams, follow policies, attend training, and support local store marketing.