The Role
Answer and process incoming reports of motor vehicle losses (accidents, thefts, other incidents). Provide empathetic, timely customer service, document claim details, troubleshoot issues, multitask in a fast-paced environment, and collaborate with team members to ensure accurate FNOL handling.
Summary Generated by Built In
As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This position requires compassion, empathy, and strong communication skills, particularly in handling sensitive situations. Join our growing organization where every team member is encouraged to learn, grow, and lead!
Responsibilities:
- Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
- Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
- Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
- Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
- Collaborate with team members and work independently to ensure timely and accurate handling of FNOL claims
- High school diploma or GED
- Committed to delivering exceptional customer service and driving customer satisfaction.
- Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
- Eager to advance career with a reliable company and contribute to a growing organization.
- Enjoy working collaboratively with a team as well as independently.
- high school diploma.
- Bilingual proficiency is a plus.
Skills Required
- High school diploma or GED
- Deliver exceptional customer service and drive customer satisfaction
- Compassionate, empathetic communication for sensitive situations
- Strong multitasking, problem-solving, organization, and attention to detail
- Ability to work both collaboratively and independently
- Bilingual proficiency
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The Company
What We Do
Univista Insurance is a privately held, independent insurance brokerage agency based in Florida. It specializes in providing affordable and innovative insurance solutions, including auto, home, commercial, life, and health insurance. The company's mission is to help customers protect their lives and loved ones while nurturing customer loyalty, professional growth, and a positive influence within the community.
