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Manages customer success for Gold-tier business clients at Tata Tele Business Services, supporting customer-centric delivery of connectivity, collaboration, cloud, security, IoT, and marketing solutions. The provided description contains limited role-specific responsibilities.

Manages telecom channel partners to drive new business acquisition, customer satisfaction, logo growth, funnel quality, and existing-product expansion. Responsibilities include partner business planning, capability building, training, demand generation, large-deal support, policy adherence, issue resolution, competitive tracking, and channel productivity. The role collaborates with sales, solution architects, commercial, program management, technology, and finance teams to develop go-to-market strategies and grow partner ROI.

Leads the go-to-market farming strategy for Platinum and Gold channel partners within the SME business. The role develops scalable partner-growth frameworks, playbooks, capability programs, and product-penetration initiatives. It collaborates with regional sales, partner development, product, marketing, OEM, and partner teams to increase revenue, order bookings, logo extraction, and EPPC performance. Success depends on channel-sales expertise, B2B technology knowledge, strategic execution, analytics, and stakeholder management.

Provides techno-commercial sales support for cybersecurity and technology solutions. Designs customer proposals, coordinates solution and commercial development with internal stakeholders, trains employees and channel partners, supports order closure, and advises on infrastructure sizing, migration, cloud, APIs, security threats, mitigation, and CapEx/OpEx scenarios.

Manage channel partner qualification, onboarding, performance, business planning, capability development, demand-generation programs, policy adherence, partner health, claims, and recognition events. Collaborate with sales, marketing, product, technology, HR, finance, and business development teams to execute territory plans and improve partner and field-sales performance.

Manage telecom channel partners to drive enterprise new-business acquisition, customer satisfaction, partner productivity, funnel quality, and growth. Responsibilities include business planning, partner training, demand generation, large-deal support, policy adherence, issue resolution, cross-functional collaboration, competitive tracking, and promoting additional products within existing customer accounts.

Designs technical frameworks and efficient solutions for large strategic telecom deals. Supports pre-sales, bid proposals, consultative selling, solution automation, analytics dashboards, capability presentations, and customer requirements translation. Defines scope, design criteria, and bills of materials while collaborating with sales, product, network, regulatory, technology teams, vendors, and OEMs. Recommends feature enhancements, develops technical content and best practices, and conducts training.

Designs technical frameworks and efficient solutions for large and strategic telecom deals. Supports pre-sales, bid responses, solution architecture, automation, analytics dashboards, feature recommendations, technical documentation, training, client requirement translation, scope definition, solution criteria, and bills of materials. Collaborates with sales, product, technology, regulatory teams, vendors, and OEMs while promoting consultative selling and solution-design best practices.

Manage and grow partner relationships to drive revenue and market reach. Develop joint go-to-market plans, enable partners with sales/technical support, coordinate cross-functional teams, track partner performance, and ensure contractual and commercial objectives are met.

Drive SMB cybersecurity revenue via a partner-led model. Own bookings and pipeline, manage channel/MSP/OEM relationships, close solution and managed-services deals, collaborate with presales and architects, and maintain forecasting and reporting.