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Handle inbound and outbound service calls, schedule appointments, advise customers on repair status and basic service pricing, support service team with documentation and parts follow-up, and help capture potential lost sales.

Serve as the inbound call safety net and proactively generate revenue via outbound calls. Manage CRM leads, set showroom appointments, enforce CRM update rules, and support sales staff while holding them accountable. Success directly impacts performance-based pay and bonuses.

Perform accounts payable/receivable, calculate department payroll, post journal entries, support month-end close and financial reporting, post collision repair orders, communicate with managers, and perform general office duties.