Business Development Center (BDC) Representative
Company: Bob Johnson Chevrolet
About the Role: Are you highly organized, detail-oriented, and motivated by performance-based pay? Bob Johnson Chevrolet is looking for a driven BDC Representative to join our team. In this unique role, you will serve as the ultimate safety net for our high-volume sales floor while proactively driving new business through outbound sales calls. This dual-focus position means your proactive efforts directly translate to a larger paycheck!
Your Daily Routine:
The Ultimate "Backstop" (Inbound):
- Safety Net: Act as the crucial catch-all for our inbound call traffic. You will step in to capture sales opportunities only if the Sales Department fails to answer within two rings.
- Strategic Call Management: Master our transfer protocols—knowing exactly when to set an appointment yourself, when to transfer to a manager, or how to seamlessly route calls.
Proactive Revenue Generation (Outbound):
- Drive Your Income: Take control of your paycheck by making targeted outbound calls to unsold showroom traffic, past customers, and CRM leads.
- Appointment Setting: Turn warm leads into concrete showroom appointments. Your success in getting customers in the door directly impacts your performance bonuses.
Lead & Task Management:
- Start your day by ensuring all new leads are answered.
- Manage and complete replies, filtering statuses by priority (under 3 days, showroom visits, 3-7 days, and ongoing tasks).
Sales Accountability (The "One Hour Rule"):
- Play a crucial part in maintaining our CRM integrity. Monitor phone leads to ensure Sales Professionals log their updates within one hour, receiving specific follow-up tasks to ensure compliance if they miss the mark.
Who We’re Looking For:
- A highly dependable, money-motivated professional who thrives in a fast-paced environment and refuses to let anything slip through the cracks.
- Excellent phone skills with a confident, persuasive, and solutions-oriented demeanor.
- Strong organizational skills and comfortable navigating CRM software.
- A team player who can firmly but professionally support the sales staff while holding them accountable to dealership processes.
Why Join Bob Johnson Chevrolet?
- Uncapped Earning Potential: Enjoy a compensation structure where your outbound hustle and appointment-setting success directly increase your income.
- Be a foundational part of a highly structured and evolving BDC department.
- Comprehensive benefits package.
- The opportunity to work with an experienced management team dedicated to your professional growth and success.
Skills Required
- Excellent phone skills with confident, persuasive, solutions-oriented demeanor.
- Experience navigating and using CRM software.
- Strong organizational skills and ability to prioritize leads and tasks.
- Ability to manage inbound call routing and outbound appointment setting.
- Dependable, motivated by performance-based pay, and able to work in a fast-paced environment.
- Team player who can professionally hold sales staff accountable to dealership processes.
What We Do
Bob Johnson Auto Group is a privately-owned automotive group serving the Greater Rochester area and New York State for over 50 years. Operating over 20 locations, they provide a wide selection of new and pre-owned vehicles from numerous brands. The company is committed to high-quality vehicle reconditioning and exceptional customer service, offering comprehensive sales, maintenance, and repair solutions for their customers.
