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Partners with functional leaders to operationalize institutional strategy, build strategic planning capability, manage innovation and R&D pipelines, design and evaluate pilots, track portfolio health, and support governance processes. The role translates enterprise frameworks into actionable plans, facilitates senior stakeholder sessions, identifies cross-functional dependencies, and documents strategic decisions and pilot learnings.

Owns end-to-end solution delivery, including stakeholder engagement, requirements gathering, architecture design, AI-native development, iteration, and production deployment. The role independently delivers moderately complex solutions, identifies system and workflow improvements, and contributes to team standards. Candidates need 2–4 years of experience in solutions, technical, product, or systems roles and a proven record of delivering AI-built solutions.

Engages users and stakeholders to gather requirements, define success criteria, design practical solution architectures, and build working software using AI-native tools. Owns solutions from initial discovery through production deployment, iterates based on user feedback, and identifies opportunities to improve systems and workflows with AI. Works on clearly scoped problems under close guidance while learning organizational design and delivery standards.

Analyzes learner eligibility for federal, military, state, and institutional funding; reviews verification documents, resolves ISIR issues, packages aid, updates student records, and supports disbursements. Advises learners and families on funding obligations, maintains regulatory compliance, protects sensitive information, and collaborates with internal teams to deliver accurate, courteous service.

Designs, builds, and maintains training programs and modules in Canvas for Academic Operations. Evaluates training effectiveness using assessments, feedback, and performance metrics; identifies learner challenges and recommends process improvements. Mentors junior specialists, supports remediation programs, maintains training records, ensures data integrity, and contributes to cross-functional training initiatives.

Design, build, and operate multi-cloud platform infrastructure, CI/CD, Kubernetes clusters, networking (including Cato/SASE), and internal developer tooling in Go/Python. Drive enterprise architecture, reliability targets, RBAC/secrets governance, integrate AI tooling, consolidate systems, and partner with product teams to increase developer velocity and reduce toil.

Secure and manage experiential learning placements, including complex portal or paper-based sites; conduct year-round outreach; oversee Specialist II onboarding; maintain site relationships, data integrity in portals/CRM, and participate in cross-functional projects; escalate systemic issues.

Create mission-aligned social content across major platforms, manage private Facebook community, monitor competitors, ensure compliance with accreditation and brand guidelines, support events, report on campaign performance, and assist the Director.

Designs, develops, and implements instructor-led, e-learning, and blended learning products. Collaborates with SMEs and faculty to align curriculum to regulations and best practices, builds course materials and assessments in the LMS using authoring tools, and supports professional development and course updates.

Manage experiential learning placements with standard onboarding procedures. Guide learners through compliance tasks and deadlines, maintain CRM records, coordinate site communications, and support pre/post-semester projects and cross-functional Academic Operations alignment.