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Provide 2nd-line deskside support in West London resolving desktop hardware and software issues, manage incidents/IMACs to SLA, handle asset and stock management, liaise with vendors/teams, maintain customer communication, and assist on IT projects.

Two-year on-site IT apprenticeship providing end-user workplace support (remote tools, phone, deskside) for ~500 users. Manage tickets, resolve issues within SLAs, escalate when needed, and learn through formal apprenticeship training while contributing to the onsite support team.

Provide onsite deskside support in Daventry: troubleshoot hardware and software, manage incidents and IMACs per SLAs, perform laptop/desktop builds and deployments, support printers and peripherals, and assist projects with technical expertise.

Provide on-site second-level IT support at a customer site, troubleshooting hardware and software for multi-vendor PCs and Apple devices, managing PC lifecycle and assets, performing IMACs, assisting escalations, supporting meeting room telephony/AV, and helping with small projects and occasional hands-on break/fix tasks.