We are currently recruiting for customer-focused and enthusiastic deskside engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and face to face communication skills and be willing to collaborate with the wider Global IT support teams.
You will be responsible for onsite technical services based at the customer’s site in Yeovil providing support services including hardware & software break fix and IMAC services; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.
Key Responsibilities –
- Software and system fault diagnosis, analysis and fix.
- Case management of Incidents and IMAC’s in line with SLA’s
- Manage / Provide support and technical expertise to projects as directed
- Proactively keeps customer updated with problem status at all times
- Manage incident tickets using Solution Manager
- Support Remote / Home users
- Manage and support VC equipment
- Provide 1st /2nd line hardware and software support for laptops
- Provide upport for printers & mobile devices
- Updating Hardware Asset records
- Deploying and configuring laptops and migrating user data
Essential Skills –
- Have SC secuirt clearance or be able to achieve clearance
- PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites.
- Administering Windows Share\File permissions.
- Mobile connectivity (E.g. secureID/MAS/MDM
- Good knowledge of worksation, desktops & laptops
- Excellent communication and presentation skills
This position is eligible for our flexible benefits package that includes private medical cover, generous pension scheme, health cash plan + others.
Apply now for consideration.
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Skills Required
- SC security clearance or ability to achieve clearance
- PC/Desktop support knowledge including Windows OS and Microsoft Office suites
- Administering Windows file/share permissions
- Experience managing incident tickets using Solution Manager
- Mobile connectivity experience (e.g., RSA SecureID, MAS, MDM)
- Knowledge of workstations, desktops and laptops; 1st/2nd line hardware and software support
- Experience supporting printers, mobile devices and video conferencing (VC) equipment
- Excellent written, face-to-face communication and presentation skills
- Ability to deploy and configure laptops and migrate user data; update hardware asset records
What We Do
ES Field Delivery UK Ltd, a wholly owned subsidiary of DXC Technology, provides a comprehensive range of IT support services to DXC's customers. The company specializes in identifying specific customer needs and implementing cost-effective, robust solutions, ranging from field and fixed-site delivery services to technical services and application support, ensuring high-quality IT service delivery through a professional, well-trained workforce.
