We are currently looking for highly customer-focused and enthusiastic IT Deskside Support Engineer with a genuine interest in solving peoples IT issues to support users based in Daventry.
The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.
You will be responsible for onsite technical services providing support services including; Deskside Software support, IMACD, Onsite printer support, Hands and Eyes support and T&M services.
Key Responsibilities:
- Providing overall support to end users of applicable IT services
- Serving as an escalation point for end users related to IT services
- Interfacing with business management on the site
- Case management of Incidents and IMAC’s in line with SLA’s
- Software and system fault diagnosis, analysis and fix
- Manage / Provide support and technical expertise to projects as directed
- Installation and maintenance of software products
- Laptop / desktop Build & Deployment
Essential Skills:
- A broad technical knowledge of IT, PC’s/peripherals and their architecture
- Proven software and hardware troubleshooting skills
- In-depth knowledge of standard SW issues including Windows OS, Office Suites and core application suites
- Excellent communication and interpersonal skills
- Excellent customer facing skills
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Apply now for consideration!
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Skills Required
- Broad technical knowledge of IT, PCs/peripherals and their architecture
- Proven software and hardware troubleshooting skills
- In-depth knowledge of Windows OS, Office suites and core application issues
- Excellent communication and interpersonal skills
- Excellent customer-facing skills
- Ability to perform laptop/desktop build and deployment
- Experience with incident and IMAC case management aligned to SLAs
What We Do
ES Field Delivery UK Ltd, a wholly owned subsidiary of DXC Technology, provides a comprehensive range of IT support services to DXC's customers. The company specializes in identifying specific customer needs and implementing cost-effective, robust solutions, ranging from field and fixed-site delivery services to technical services and application support, ensuring high-quality IT service delivery through a professional, well-trained workforce.
