We are looking for Modern Apprentice who is enthusiastic with a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements. You will join the business on a 2 year apprenticeship scheme with the scope to move to a full time permanent position.
The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities will include providing end user workplace support through a mixture or remote tools, telephone assistance and deskside support. Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs.
The role is based on client site and looking after approx. 500 users
Full training will be provided by an assigned apprenticeship provider as well as learning and contributing to the onsite team.
Key Skills & Attributes:
- A-C GCSE Maths, English and Science
- Excellent communication skills
- Enthusiast about starting a career in IT
Apply for consideration!
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Skills Required
- GCSEs grade A-C in Maths, English and Science
- Excellent communication skills
- Customer-focused approach with empathy for user needs
- Willingness and ability to provide end-user support via remote tools, telephone, and deskside
- Ability to take ownership of tickets and manage resolution and escalation within SLAs
- Willingness to work on client site supporting approximately 500 users
What We Do
ES Field Delivery UK Ltd, a wholly owned subsidiary of DXC Technology, provides a comprehensive range of IT support services to DXC's customers. The company specializes in identifying specific customer needs and implementing cost-effective, robust solutions, ranging from field and fixed-site delivery services to technical services and application support, ensuring high-quality IT service delivery through a professional, well-trained workforce.
