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The Product Manager - Experience leads product strategy, user research, experience design, and measures outcomes for over 10 products, ensuring valuable user experiences and learning outcomes.

Support the CEO and executive team by managing calendar and priorities, coordinating meetings, travel, and stakeholder engagement; build and maintain Notion/Google Workspace systems and dashboards; translate program data into presentations and briefing notes; track strategic initiatives and follow-ups; use simple automations and AI tools to streamline workflows and communications.

Provide first-line support for web and mobile platforms (MyQuest, QUESTApp, MQOPS), manage user accounts and platform administration, perform UAT and collaborate with Product/QA to resolve issues, prepare documentation and reports, deliver trainings, and provide occasional field support at partner locations.

Provide first-line support for MyQuest/QUESTApp/MQOPS and other digital platforms: troubleshoot issues, manage user accounts, perform UAT, maintain documentation, deliver trainings, coordinate with Product/QA/Engineering, and support field implementations.

The Product Manager - Operations ensures effective product delivery, manages release planning, product quality, and cross-team coordination, while enabling adoption and support for operations.

The role involves engaging with industry to strengthen pathways for learners, improve training relevance, and design effective employer interactions, while managing strategic partnerships and enhancing institutional systems for better transitions.

Design and deliver end-to-end learning strategies, onboarding, and capability-building programs. Lead facilitation, instructional design, LMS management, stakeholder and vendor partnerships, learning analytics, and continuous improvement to strengthen leadership, employee experience, and organizational capability.