Product Manager - Operations

Role Overview:

The Product Manager – Operations owns the “How, When, and Does it actually work in the real world” of the product. This role ensures that product vision translates into reliable, scalable, and high-quality delivery across programs, states, and partners.

You will be responsible for end-to-end execution, release readiness, product stability, and scale operations, working closely with Product, Engineering, Tech support, Program, Data, and external partners.

Key Responsibilities:

1. Delivery & Execution Ownership

• Own end-to-end product delivery from roadmap → rollout
  

• Translate priorities into execution plans, sprint goals, and delivery milestones
  

• Ensure predictable delivery across teams and vendors
  

• Identify and mitigate delivery risks proactively
  
  

2. Release Planning & Go-Live Readiness

• Define and drive release planning and rollout strategy
  

• Establish and enforce go-live criteria, including:
  

• Product readiness (features, performance)
  
• Content readiness
  
• Program/state readiness (training, onboarding)
  

• Ensure 100% readiness before academic/program cycles
  
  

3. Cross-Team Coordination & Dependency Management

• Manage dependencies across:
  

• Product
  
• Engineering
  
• Tech support
  
• Program (State, MEL, LxD)
  
• Vendors / external partners
  

• Act as the central coordination layer ensuring alignment and execution velocity
  
  

4. Product Stability & Quality

• Own product quality and stability in production
  Ensure alignment on:

• Functional testing, regression, UAT completeness
  
• Performance benchmarks (e.g., concurrency, latency)
  
  

• Define and track product stability metrics
  

• Drive post-release fixes and continuous improvements
  
  

5. Issue Resolution Systems

• Establish and manage structured issue resolution:
  

• Ticketing systems with status tracking
  
• Clear workflows: raised → in progress → resolved
  
  

• Ensure visibility of issues to program teams and end users
  

• Enable bot-based or self-serve support systems where applicable
  
  

6. Scale Readiness & Change Governance

• Coordinate pilot → scale transitions
  

• Evaluate system readiness across:
  

• Product capacity
  
• Onboarding impact
  
• Dev team bandwidth
  
  

• Define and operationalize change governance processes
  

• Review and approve changes before rollout
  
• Maintain decision logs (approved/rejected)
  
  

7. Operational Reporting & Insights

• Build and standardize product health reporting
  

• Performance metrics
  
• Usage trends
  
• Issue patterns
  
  

Ensure reports are:

• Consistent
  
• Actionable
  
• Accessible to all stakeholders
  
  

 8. Adoption & Support Enablement

• Ensure field and user readiness for product adoption
  

• Training systems (ToT, refresher content)
  
• FAQs, guides, and support workflows
  
  

• Work with Program teams to ensure:
  

• Trainers are prepared
  
• Field teams can handle real-world scenarios
  

Accountable For

• End-to-end delivery and execution predictability
  

• Release readiness and successful go-lives
  

• Product stability and quality in production
  

• Cross-team coordination and dependency management
  

• Scaled rollouts across states/programs
  

• Strong experience in program delivery / product operations / TPM roles
  

• Proven ability to manage complex, multi-stakeholder environments
  

• Deep understanding of:
  

• Agile delivery
  
• Release management
  
• QA and production stability
  

• Experience working with distributed teams, vendors, and government/partner ecosystems (preferred)
  

• Ability to translate ambiguity into structured execution systems
  

Salary: The pay band for the position starts at Rs. 1,00,000/- per month (cost to company) (The salary offered will be commensurate with the experience and expertise of the candidate)

  In addition to your compensation, you are also eligible for a suite of benefits designed to support your well-being and growth:

- Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually

- Mediclaim Insurance covering up to ₹3,00,000 annually, supported through our insurance partner, Loop, which also offers additional wellness benefits

- Reach for the Stars (RFS) amount of up to ₹5,000 to support your self-learning and knowledge-building efforts

- Internet allowance of up to ₹750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements

- For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to ₹3,000, helping you create a supportive work-life balance

- Access to emotional health and wellbeing programs such as:

* Group sessions worth ₹7,500 per session fully covered by the organisation

* 1:1 counselling sessions (worth ₹1,800 per session), fully covered by the organisation

 Know About Quest

Blog : https://thelearnerbyquest.wordpress.com

 About the Team and Culture

Quest Day - Our Bday celebrated with people we love, and there is food & music

Annual All Staff Meet - From Goa, Kumarakom, Coorg, Bodh Gaya & Puducherry this is where all  employees meet to celebrate their learning & relationships.