Top Tech Jobs & Startup Jobs

Provide premium 24/7 VIP support via chat, email and phone (night shifts). Resolve complex issues, escalate high-priority or technical cases, monitor accounts, meet response/resolution/customer satisfaction KPIs, work rotating schedules and ensure smooth shift handovers.

Provide personalized, high-quality support and act as primary contact for assigned VIP clients across multiple brands. Handle inquiries, escalations, and brand-specific requirements while working rotating shifts (including nights, weekends, holidays). Maintain deep product and promotion knowledge, meet KPIs for response time, satisfaction, and retention, and build long-term client relationships.

Design, build, and maintain backend services and microservices using C#/.NET. Work on integrations, asynchronous/event-driven systems (Kafka), observability, performance tuning, and deployments in Kubernetes/GitOps. Collaborate with DevOps, participate in on-call rotation and incident response, write tests, perform code reviews, and contribute to system design improvements and AI/LLM integrations.

Lead and scale an affiliate program: recruit, onboard, and coach affiliate managers; define regional growth strategies; manage commercial terms and fraud mitigation; own affiliate P&L and ROI/retention analysis; collaborate with Product, Marketing, and Finance to support brand and event strategy.

Analyze marketing, CRM, and product data to define metrics, identify opportunities, maintain data quality, and deliver actionable insights. Build Tableau dashboards, automate reporting, support cross-functional teams, and recommend optimizations to improve acquisition and marketing performance.

Lead business development for payments in iGaming: research markets and competitors, source and negotiate with payment/service providers, lead onboarding and merchant applications, own billing strategy, manage partner relationships, attend industry events, support product launches, and manage and mentor a team.

Provide international corporate and regulatory legal support across jurisdictions: draft, negotiate, and review contracts (MSAs, SLAs, licensing, NDAs), T&C and privacy policies; coordinate external counsel; support operational teams on corporate, IP, and compliance matters; maintain company and contract registers.

Lead design, execution and optimisation of CRM lifecycle journeys (welcome, retention, reactivation). Define segmentation, run multi-channel campaigns, analyse CRM KPIs (LTV, churn, ARPU), propose and scale promotions, collaborate with Product and Marketing to improve engagement and player retention.

Manage full payroll cycle using 1C: ZUP: calculate base pay, KPIs, bonuses, terminations, vacation and sick pay; prepare calculation reports for Treasury; act as primary payroll contact; synchronize HRIS data and collaborate with HR and Finance to automate processes while maintaining confidentiality and accuracy.

Lead and coordinate an L1 support team in a 24/7, shift-based environment. Ensure SLA compliance, manage incident workflows and escalations to L2/L3, use Jira and monitoring tools (e.g., Grafana), perform basic log analysis and SQL queries, and drive continuous improvement with SRE/DevOps collaboration.