Provide premium, high-level support to VIP clients via chat, email, phone (when needed);
Ensure 24/7 coverage, specifically handling night shift operations;
Respond to customer inquiries promptly and professionally;
Resolve complex issues efficiently while maintaining VIP service standards;
- Escalate technical or high-priority cases to relevant departments when necessary;
Monitor customer accounts and proactively identify potential issues;
Meet KPIs related to response time, resolution time, and customer satisfaction;
- Adapt to rotating schedules, including weekends and holidays;
Ensure smooth shift handovers between day and night teams.
Upper-Intermediate level to advanced of English (fluent written and spoken);
Fluent Spanish speaker;
Previous experience with customer support is not mandatory, but will be considered a plus;
Experience handling live chat and email interactions will be considered an advantage.
Excellent organizational skills and ability to prioritize in order to meet deadlines;
Excellent teamwork skills with strong communication skills;
Ability to work in a fast-paced environment and under pressure;
Problem-solving skills.
Health & Wellness Focus;
Growth Opportunities;
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.
Skills Required
- Upper-Intermediate English (written and spoken)
- Fluent Spanish speaker
- Willingness to work night shifts, rotating schedules, weekends and holidays
- Excellent organizational and prioritization skills
- Strong teamwork and communication skills
- Ability to work in a fast-paced environment and under pressure
- Problem-solving skills
- Previous customer support experience
- Experience handling live chat and email interactions
What We Do
Growe Talents is a recruitment agency specializing in the iGaming industry, dedicated to connecting talented professionals with career opportunities that fuel ambition and growth.
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