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Manage NAFSA’s digital content across websites, CMS, social media, and internal platforms. Responsibilities include drafting, editing, scheduling, archiving, content calendar management, performance reporting, regulatory communications, brand asset upkeep, and coordination of multimedia deliverables with internal teams and vendors.

Monitors media coverage, maintains media and stakeholder databases, prepares summaries and communication materials, supports outreach events and campaigns, manages communication archives, coordinates approvals, and provides administrative support for NAFSA’s external and internal communications.

Leads ICT support operations, including helpdesk management, ticket resolution, user access provisioning, endpoint configuration, IT asset tracking, vendor coordination, information security support, system rollouts, documentation, and management reporting. The role supports digital systems across HR, finance, inspections, reporting, and administration while maintaining service standards, audit readiness, and security compliance.

Maintains employee personnel files and HRIS data, supports leave and attendance tracking, performance management, confirmations, disciplinary records, payroll inputs, HR reporting, correspondence, audits, and employee lifecycle documentation. Escalates data or process issues and supports HR operations under senior HR leadership.

Coordinates employee training programs, including scheduling, nominations, logistics, attendance, records, communications, feedback, certificates, and reporting. Maintains accurate training histories and documentation in HRIS or LMS platforms, updates dashboards and trackers, supports training materials, and ensures records meet audit requirements. The role also coordinates with internal departments, trainers, and external providers while escalating documentation gaps to the Assistant Director.

Provides clerical and administrative support, including document preparation, filing, correspondence tracking, meeting logistics, office supplies, inventory coordination, equipment operation, visitor facilitation, and confidential record handling. Supports routine office operations for NAFSA and performs additional duties assigned by the reporting officer.

Provides clerical and administrative support to the ITC division and field offices, including e-filing, record keeping, correspondence tracking, inspection registers, sampling logs, data entry, document processing, meeting logistics, and confidential records management.

Supports registration and renewal of plant-related businesses and facilities by verifying applications, maintaining national registers and databases, coordinating compliance inputs, preparing decision notes and notices, monitoring ongoing compliance, and compiling reports. The role requires agricultural expertise in plant protection-related disciplines, regulatory documentation experience, computer proficiency, attention to detail, and strong coordination and communication skills.

Supports monthly, quarterly, and annual financial reporting, including management accounts, variance analysis, reconciliations, statutory submissions, audit documentation, financial statement disclosures, dashboards, and management presentations. Coordinates inputs across finance teams, maintains reporting templates and account mappings, performs quality checks, and addresses audit queries and reporting discrepancies.

Processes payments, vouchers, invoices, and accounting entries; maintains ledgers, records, vendor payables, advances, and supporting documentation. Supports month-end closing, reconciliations, procurement coordination, and internal or external audits. Ensures compliance with financial rules, tax requirements, approvals, and documentation standards while assisting with timely resolution of payment queries and audit observations.