Support development and implementation of data governance and knowledge management strategies. Facilitate stakeholder requirements gathering, review policies, establish governance structures, develop data taxonomies and data dictionaries, design KM maturity roadmap, and ensure alignment with enterprise architecture principles.

Bridge business stakeholders and technical teams to gather and document functional and non-functional requirements, translate them into user stories and acceptance criteria, facilitate workshops, support Agile ceremonies, coordinate UAT, and ensure SAP Commerce Cloud implementations for B2B/B2C/marketplace/omnichannel meet business objectives.