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Lead preparation and analysis of financial statements, budgets, forecasts, cashflow projections, and variance reports. Manage general ledger, financial modeling, liquidity and revenue assurance. Implement controls, oversee payroll and finance associates, coordinate statutory returns and regulator interactions, and present financial reports to stakeholders.

Serve as first point of contact for customer inquiries, educate users on platform and vehicle operations, resolve issues or escalate per SLA, track tickets, conduct check-ins, monitor feedback (NPS/CSAT), update FAQs, collaborate with Operations, Risk, and Finance, and identify upsell opportunities.

Support QA, compliance reviews, audits, and investigations across cities. Conduct QA of verification, onboarding, transaction, recovery, and collection processes; validate system records; perform field audits and inspections; monitor dashboards for anomalies and SLA breaches; maintain audit documentation; track and verify corrective actions.

Designs and authors end-to-end operational management systems: gather requirements, create to-be processes, author full SOPs, specify operating tools and system events, and own the Product↔Operations handoff to ensure scalable, measurable, and embedded operational designs.

Drive new customer acquisition through referrals, field agents, digital channels and partnerships. Manage lead follow-up, onboarding, hub visits, CRM records, and conversion tracking. Run community outreach and marketing activations, analyze channel performance, and provide data-driven recommendations to improve acquisition strategies.

The Senior Backend Engineer will develop and maintain APIs, optimize databases, ensure system performance, and mentor junior engineers in a remote position.

The Station Officer is responsible for monitoring parking stations, ensuring repayment compliance from riders, and facilitating collections while maintaining professionalism.