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The Personal Lines Account Executive will provide customer service, manage insurance policies, liaise with companies, and achieve sales targets.

The Support Associate ensures compliance with regulations, handles tenant referencing, offers customer service, manages complaints, and supports internal processes.

Provide exceptional customer service for Motor, Household, and Van Insurance Policies while meeting targets and compliance standards. Liaise with companies and process customer payments.

Support Associate assists Account Executives with client renewals, documentation, record maintenance, and communication across departments, ensuring compliance with procedures and timelines. Responsibilities include managing tasks, conducting due diligence, and enhancing product knowledge for career growth.

The Compliance Manager oversees compliance processes within an MGA, providing operational support, regulatory advice, and conducting monitoring activities to ensure adherence to regulatory standards.

Provide field-based health & safety consultancy: conduct risk assessments, surveys and inspections; produce bespoke risk management documentation; investigate incidents and liaise with authorities; manage client relationships and identify growth opportunities.

Handle billing inquiries, service requests, suggestions and complaints; resolve issues fairly and effectively; provide product/service information; identify upsell opportunities; recommend and implement customer support programs. Role operates as a generalist within Customer Support/Operations.

First point of contact for customers via phone and live chat; handle inbound/outbound queries, complaints, and support requests. Provide product information, resolve issues, process transactions, and execute policy changes, renewals, cancellations, refunds, and complaints triage. Work collaboratively to meet SLAs and deliver empathetic, accurate customer service.

Serve as first point of contact for customers, deliver excellent service and issue resolution, maintain clear communications with letting agents, identify growth opportunities, and support sustained sales of HomeLet products.

Sell new personal lines insurance (car, home, van) via inbound/outbound quoting, handle customer queries and administration, cross-sell Life & Pensions and Health products, and meet monthly quotation and sales targets while delivering high-quality customer service.