Account Manager

Posted Yesterday
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Norwich, Norfolk, England, GBR
In-Office
Mid level
Insurance
The Role
Manage a portfolio of Property Owners/Real Estate clients, provide tailored insurance and risk management advice, handle renewals/adjustments/insurer surveys, meet SLAs, support retention and growth, and ensure FCA-compliant broking delivery.
Summary Generated by Built In
Account Manager – Property Owners/Real EstateNorwich | Hybrid | Permanent

PIB Insurance Brokers part of PIB Group, a leading international insurance intermediary platform. We're looking for an experienced Account Manager to join our Property & Construction team, working closely with an Account Director to manage a portfolio of Property Owners/Real Estate clients.

About the role:
You'll be the trusted advisor for a defined client portfolio, assessing client needs, arranging tailored insurance and risk management solutions, and securing competitive, suitable cover. You'll support business growth and retention, handle day-to-day broking tasks (queries, renewals, adjustments, insurer surveys), and ensure everything is delivered to a high compliance standard.

What we're looking for:

  • Experience in a client-facing role, ideally within Property Owners/Real Estate insurance

  • Good understanding of Property Owners insurance and FCA compliance requirements

  • Confident MS Office user (Acturis or similar platform experience a plus)

  • Strong organisational and time-management skills, able to meet SLAs and deadlines

  • Excellent written and verbal communication skills

  • Cert CII (or working towards) desirable

What you'll bring:
A positive, customer-focused attitude, commercial awareness, and a collaborative approach to working with colleagues across the business.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [email protected]

#LP

Skills Required

  • Experience in a client-facing role
  • Experience within Property Owners/Real Estate insurance
  • Good understanding of Property Owners insurance and FCA compliance requirements
  • Confident Microsoft Office user
  • Experience with Acturis or similar broking platform
  • Strong organisational and time-management skills, able to meet SLAs and deadlines
  • Excellent written and verbal communication skills
  • Cert CII (or working towards)
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The Company
HQ: London
2,973 Employees

What We Do

Since our formation in 2015, PIB Group has been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond. It’s been an exciting journey as we’ve remained focused and committed to delivering everything that we set out to achieve. We’ve been growing rapidly through acquisition, and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market. By bringing together companies and individuals recognised as leaders across a range of specialist markets, PIB can draw on their vast expertise and insights which in turn enables customers to enjoy the highest levels of service. That journey has led to PIB Group today being a highly diversified insurance distribution consolidator focusing on specialist commercial lines and non-standard personal lines products with deep expertise across both direct and B2B distribution through its broking, underwriting and network divisions. In 2021, PIB Group secured further investment from Apax partners (the ‘Apax Funds’) and re-investment from PIB’s existing investor since 2015 The Carlyle Group. The investments enable PIB to continue our ambitious growth plans.

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