Support Associate

Posted 7 Days Ago
Be an Early Applicant
Vadodara, Gujarat, IND
In-Office
Entry level
Insurance
The Role
Process and manage rent guarantee insurance claims while ensuring full FCA and GDPR compliance. Maintain accurate records, meet KPIs and QA standards, identify fraud, escalate issues, liaise with UK teams and other departments, provide executive updates, and pursue ongoing professional development. Adhere to FCA Individual Conduct Rules and Fitness & Propriety requirements.
Summary Generated by Built In
  • Ensure 100% compliance with FCA and GDPR regulations.
  • Take ownership of your workload, ensuring all allocated tasks are completed by the end of each day.
  • Achieve a minimum Quality Assurance standard, mitigating and resolving errors to prevent customer impact.
  • Manage and process rent guarantee insurance claims activities on behalf of the business, as applicable to PIBBO’s scope.
  • Review and verify claims documents, ensuring compliance with Group policy and UK regulatory requirements.
  • Coordinate with the UK-based team for claim assessments, approvals, and escalations.
  • Maintain accurate and up-to-date claim records in internal systems.
  • Meet all agreed KPIs for the role.
  • Report problems promptly to avoid customer impact, escalating issues to senior team members as necessary.
  • Contribute positively to departmental KPIs by working collaboratively within the team.
  • Identify and report potentially fraudulent applications through appropriate channels to mitigate risks to customers.
  • Use systems and applications accurately to manage workloads and report issues effectively.
  • Maintain open communication and liaise with other departments within PIB Back Office.
  • Provide regular updates on file progress to relevant Executives.
  • Pursue continued professional development and expand product knowledge and technical expertise.
  • Identify, report, and resolve potential breaches, complaints, errors, or omissions through appropriate channels.
  • Respond constructively to Quality Assurance feedback and reviews.

Perform other duties as required.

Individual Conduct Rules:

You must act with integrity. You must act with due skill, care and diligence. You must be open and cooperative with the FCA, the PRA and other regulators. You must pay due regard to the interests of customers and treat them fairly. You must observe proper standards of market conduct.

Compliance with the FCA Conduct Rules is required at all times and will be evidenced through annual performance reviews.

Fitness & Propriety

You will be assessed on a regular basis in line with PIB’s requirements to ensure that you:

Maintain your ‘fitness’ at an appropriate level to undertake the function you perform in a sound and prudent manner at all times-this relates to your experience, knowledge, skills and professional qualifications (where appropriate) and associated CPD. Maintain your ‘propriety’ at all times-this relates to good repute, honesty, integrity and financial soundness. This includes advising the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety. Have undertaken or are undertaking all relevant training.

Compliance of Fitness & Propriety will be evidenced through PIB’s annual checks on Fitness & Propriety (e.g. financial soundness), through annual performance reviews and through completion of your Fitness & Propriety Declaration.

Skills Required

  • Knowledge of FCA and GDPR regulations
  • Take ownership of workload and complete allocated tasks daily
  • Achieve minimum Quality Assurance standards and mitigate errors
  • Manage and process rent guarantee insurance claims
  • Review and verify claims documents for compliance with Group policy and UK regulatory requirements
  • Coordinate with UK-based team for claim assessments, approvals, and escalations
  • Maintain accurate and up-to-date claim records in internal systems
  • Meet all agreed KPIs for the role
  • Report problems promptly and escalate to senior team members as necessary
  • Identify and report potentially fraudulent applications through appropriate channels
  • Use systems and applications accurately to manage workloads and report issues
  • Maintain open communication and liaise with other departments
  • Provide regular updates on file progress to relevant Executives
  • Pursue continued professional development and complete relevant training
  • Comply with FCA Individual Conduct Rules and Fitness & Propriety requirements
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The Company
HQ: London
2,973 Employees

What We Do

Since our formation in 2015, PIB Group has been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond. It’s been an exciting journey as we’ve remained focused and committed to delivering everything that we set out to achieve. We’ve been growing rapidly through acquisition, and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market. By bringing together companies and individuals recognised as leaders across a range of specialist markets, PIB can draw on their vast expertise and insights which in turn enables customers to enjoy the highest levels of service. That journey has led to PIB Group today being a highly diversified insurance distribution consolidator focusing on specialist commercial lines and non-standard personal lines products with deep expertise across both direct and B2B distribution through its broking, underwriting and network divisions. In 2021, PIB Group secured further investment from Apax partners (the ‘Apax Funds’) and re-investment from PIB’s existing investor since 2015 The Carlyle Group. The investments enable PIB to continue our ambitious growth plans.

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