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Manage and maintain a global development platform supporting product build, testing, and release on cloud platforms. Responsibilities include CI/CD, infrastructure as code, containerization, orchestration, automation, monitoring, observability, security, incident response, reliability, disaster recovery, and deployment support. Requires at least two years of infrastructure, DevOps, or platform engineering experience, plus scripting skills and familiarity with cloud technologies, operating systems, Docker, and Kubernetes.

Manage strategic enterprise accounts, renewals, customer relationships, QBRs, retention, and upsell opportunities. Build account development plans, identify revenue growth opportunities, forecast pipeline in CRM, and coordinate internal teams to deliver customer outcomes. Maintain knowledge of the storm platform, cloud contact center, and SaaS markets while serving as a customer advocate. The role requires fluent Dutch and English, consultative selling, negotiation, and at least three years of enterprise account management experience.

Designs and operates scalable, resilient infrastructure for high-availability cloud contact center services. Responsibilities include infrastructure automation, infrastructure-as-code, monitoring, logging, alerting, security practices, incident playbooks, third-line support, zero-downtime deployments, troubleshooting, research, and proof-of-concept projects. The role collaborates with development and support teams and includes scheduled overnight and weekend rotations.

Supports manual, regression, and automated testing of new and existing software. Responsibilities include creating test plans and cases, identifying and tracking defects, reviewing requirements, maintaining quality metrics, investigating issues, and improving testing processes. The role collaborates with QA, Applications, and Product teams while developing technical skills and progressing toward a Quality Assurance Engineer position.

Lead automated test development, maintain manual and automated test suites, investigate defects, coordinate testing, improve QA processes, and mentor QA Engineers. Collaborate with Applications, Change Engineering, and Product teams to support releases, track testing metrics, and increase software quality and automation coverage.

Lead a small QA engineering team responsible for manual and automated software testing, test planning, regression testing, defect tracking, and release quality. Review requirements, create test cases, develop automation scripts, monitor QA metrics, investigate defects, and drive corrective actions. Coach team members, improve testing processes, maintain QA documentation, and collaborate with developers and product managers to deliver reliable software.

Manage and maintain the development platform supporting product build, testing, and release across globally distributed cloud environments. Responsibilities include CI/CD pipeline management, infrastructure as code, containerization and orchestration, automation, monitoring, observability, security, incident response, troubleshooting, high availability, and disaster recovery. Collaborate with development teams to resolve technical issues and support reliable deployments.

Sell cloud communications and customer experience solutions to global customers. Build account plans, maintain sales pipelines, forecast opportunities, manage customer relationships, promote additional services, and coordinate internal teams for bids and tenders. Attend events and trade shows, develop product and sales expertise, use CRM systems, and meet revenue and margin targets.

Own strategic customer relationships for Content Guru’s cloud CX and contact centre solutions. The role advises customers, delivers workshops and consultancy, improves adoption and satisfaction, resolves escalations, supports retention and upsell, and captures customer insights. It requires strong SaaS, CCaaS, CX transformation, stakeholder management, and cloud implementation experience, with regular customer-site travel, weekly office attendance, and some overseas travel.

Lead FP&A activities across the Group including budgeting, forecasting, management reporting, financial modelling and commercial analysis. Produce executive and board-level reporting, maintain Excel models and Power BI dashboards, drive reporting automation and improvements, partner with commercial teams, and provide leadership and coaching across the FP&A function.