Senior Infrastructure Operations Engineer
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, supporting critical services across finance, emergency response, and government sectors.
We’re looking for a technically skilled and solutions-driven Senior Infrastructure Operations Engineer to join our expanding Engineering team in Braacknell, Berkshire. If you have a passion for high-availability infrastructure, automation, and delivering mission-critical services at scale, we’d love to hear from you.
What we are looking for…
We’re seeking an experienced engineer with a strong background in platform operations, DevOps, or infrastructure engineering. You’ll play a key role in delivering resilient, scalable, and secure solutions that power services for some of the world’s most vital organisations.
Location…
This role is based in Bracknell, Berkshire..
Key responsibilities of the role…
Infrastructure & Automation:
- Design and implement scalable, resilient infrastructure solutions using automation and infrastructure-as-code.
- Continuously improve platform reliability and streamline operational workflows through automation and tooling.
Security & Observability:
- Develop and maintain proactive monitoring, logging, and alerting solutions.
- Contribute to both offensive and defensive security strategies, including threat simulations and incident playbooks.
Operational Excellence:
- Provide 3rd line support for complex infrastructure issues, working alongside 1st and 2nd line teams to ensure fast and effective resolutions.
- Coordinate seamless, zero-downtime deployments in collaboration with Development teams.
Innovation & Collaboration:
- Stay on the cutting edge of infrastructure technologies and best practices.
- Participate in regular research, proof-of-concept and implementation projects to evolve the platform.
- Champion a culture of collaboration, agility and continuous improvement.
About you…
- Bachelor’s degree in Computer Science, Engineering, or a related STEM field.
- 5+ years of experience in Infrastructure, SRE, DevOps or similar roles (or 3+ years plus 2+ years in customer support).
- Strong scripting and automation skills (PowerShell, Python, or similar).
- Experience with containerisation, Kubernetes, and microservices architecture.
- Solid understanding of cloud platforms and security principles.
- Excellent troubleshooting, problem-solving and communication skills.
- Comfortable with overnight and weekend work (scheduled rotational basis).
- Experience in ISO-certified environments is a plus.
About the Company…
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With vibrant offices across the UK, Germany, the Netherlands, Japan, Portugal, the US and Greece, we power mission-critical communications for major organisations worldwide.
We aim to redefine the way the world connects—ensuring reliable, fast and intelligent interactions across voice, video, messaging, and beyond.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or a related STEM field
- 5+ years of experience in infrastructure, SRE, DevOps, or similar roles, or 3+ years plus 2+ years in customer support
- Strong scripting and automation skills using PowerShell, Python, or similar
- Experience with containerization, Kubernetes, and microservices architecture
- Solid understanding of cloud platforms and security principles
- Excellent troubleshooting, problem-solving, and communication skills
- Availability for scheduled overnight and weekend rotational work
- Experience in ISO-certified environments
What We Do
Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction.
