Senior Quality Assurance Engineer
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We're looking for a Senior Quality Assurance Engineer to join the Quality Assurance team at our head office in Bracknell, Berkshire. This is a senior, hands-on role with a particular focus on advancing test automation, improving software quality and supporting the development of other QA Engineers.
If you're an experienced QA Engineer with strong test automation skills and a passion for improving quality and technical capability, we'd love to hear from you.
What we are looking for…
We're seeking an experienced Senior Quality Assurance Engineer to strengthen the technical capability of our Quality Assurance team. Working closely with the Applications team, you'll lead the development of automated testing, remain hands-on across manual testing and defect investigation, and provide technical guidance and mentoring to other QA Engineers.
Location…
This role is based at our head office in Bracknell, Berkshire.
Key responsibilities of the role…
Test Automation & Tooling:
- Lead the development and expansion of automated testing
- Design, develop and maintain effective automated test suites
- Identify opportunities to increase automated test coverage and reduce repetitive manual testing
- Review and improve testing tools and approaches to increase efficiency and reliability
Quality Assurance & Testing:
- Create and maintain comprehensive test plans and test cases
- Plan and coordinate testing activities in line with application and release requirements
- Perform manual, regression, usability and other appropriate forms of software testing
- Identify, document and track defects through to resolution
- Investigate software issues and work closely with the Applications team to support effective resolution
Technical Leadership & Development:
- Provide technical guidance and support to QA Engineers
- Coach and mentor colleagues in test automation, testing techniques and QA best practice
- Share technical knowledge and support the development of consistent testing standards across the team
- Help identify and implement improvements to QA processes and testing practices
Collaboration & Continuous Improvement:
- Work closely with the Applications team, Change Engineers, Product Managers and other colleagues to understand requirements and release schedules
- Track relevant testing metrics and use findings to drive improvements
- Keep up to date with developments in test automation, QA tools and testing methodologies
About you…
- Significant experience in software Quality Assurance or software testing
- Strong hands-on experience designing, developing and maintaining automated tests
- Strong knowledge of software QA methodologies, processes and testing practices
- Experience improving automated test coverage and identifying opportunities for further automation
- Strong analytical and problem-solving skills with experience investigating complex software defects
- Ability to coach, mentor and provide technical guidance to other QA Engineers
- Able to produce clear and comprehensive test plans, test cases and reports
- Strong communication and organisational skills
- Technical degree or relevant qualification, such as ISEB/ISTQB
- Experience with usability, performance or security testing, SQL databases or ISO standards would be advantageous
About the Company…
Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece and Australia, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email and more. We exist to make engagement easy, over any channel, anytime, anywhere.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
Skills Required
- Significant experience in software quality assurance or software testing
- Strong hands-on experience designing, developing, and maintaining automated tests
- Strong knowledge of software QA methodologies, processes, and testing practices
- Experience improving automated test coverage and identifying further automation opportunities
- Strong analytical and problem-solving skills, including investigating complex software defects
- Ability to coach, mentor, and provide technical guidance to QA Engineers
- Ability to produce clear and comprehensive test plans, test cases, and reports
- Strong communication and organizational skills
- Technical degree or relevant qualification, such as ISEB or ISTQB
- Experience with usability, performance, or security testing
- Experience with SQL databases
- Experience with ISO standards
What We Do
Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction.
