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The role involves handling escalated customer support tickets, performing root cause analysis, and maintaining documentation and reporting on team performance initiatives.

Identify training needs, develop learning content, and support the delivery of training programs to foster employee growth.

Lead end-to-end delivery of complex, multi-stakeholder client projects across international teams. Serve as primary client contact, manage timelines, risks, budgets, and quality; coordinate cross-functional teams, facilitate governance, maintain project documentation, and occasionally travel for workshops and go-lives.