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Supports secure enterprise AV and video conferencing systems in classified SIPRNet environments. Responsibilities include endpoint deployment, configuration, maintenance, troubleshooting, patching, firmware updates, STIG/SRG compliance, vulnerability remediation, inventory management, documentation, and direct end-user support. The role also supports Microsoft Teams Rooms and coordinates with government personnel, vendors, and escalation partners.

Leads a Department of Defense telecommunications services support program, overseeing contract performance, staffing, schedules, workloads, quality assurance, risk management, reporting, deliverables, customer coordination, and transition activities. Manages multidisciplinary and geographically dispersed teams, coordinates inventory, ordering, customer support, and engineering functions, and serves as the primary interface with Government stakeholders. Ensures operational continuity, contract compliance, and timely execution of program requirements.

Provides senior technical engineering support for DoD telecommunications transition activities. Assesses existing network configurations, evaluates alternatives, develops technical and acquisition requirements, and supports planning, provisioning, implementation, cutover, validation, and issue resolution. The role works across transport and access services, private lines, MPLS, Ethernet, optical networking, IP VPN, VoIP, satellite, wireless, and managed network services while supporting customer communications and process improvement.

Provides cross-functional application, account, desktop, workstation, printer, peripheral, and basic network support at Scott Air Force Base. Manages tickets, escalations, user setups, migrations, relocations, troubleshooting, documentation, metrics, and coordination with Government administrators and DISA support teams. Provides workload coverage, backfills absent staff, supports transitions, and maintains service continuity during peak periods.

Provides DoD-wide application and systems support, including user account administration, troubleshooting, ticket management, escalation, migrations, documentation, and coordination with government and higher-tier administrators. Supports contract-writing and business applications, maintains SOPs and knowledge bases, tracks support metrics, and identifies recurring workflow issues. Requires U.S. citizenship, Secret clearance eligibility or higher, and at least five years of relevant experience.

Provides on-site end-user and systems administration support at Scott Air Force Base. Responsibilities include workstation setup and relocation, peripheral and printer troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, escalation, and coordination with DoD application administrators and DISA support teams. The role requires Windows, enterprise hardware, network connectivity, and ticketing experience, along with U.S. citizenship and Secret clearance eligibility.

On-site at Scott AFB, maintain and engineer a resilient enterprise IP voice/video infrastructure for DoD. Configure and troubleshoot CUCM/CUBE/Oracle/Avaya platforms, SIP signaling, routing/switching (Cisco/Juniper), firewalls, QoS and VPNs. Validate changes, perform fault analysis, document configurations, and support capacity planning to ensure secure mission communications.

Operate and sustain DISA/DoD networks in a NOC: monitor alarms, manage circuits across optical and IP transport, perform real-time reroutes, execute change/hardware/software tasks, document incidents, and coordinate with internal/external teams to restore and maintain network availability.

Operate and sustain Joint Fires Network NOC services: monitor alarms, perform circuit configuration and real-time rerouting, manage incidents and changes, replace hardware, and coordinate with internal/external stakeholders to ensure secure, reliable network availability.

Maintain and support multi-user Red Hat Linux systems and associated global network management infrastructure. Administer VMware environments, storage (SAN/NAS), enclave switches, scripting, DISA STIG hardening, AWS cloud resources, and SLAs. Provide documentation, on-call and emergency support, and mentor junior staff while tracking performance metrics.