Job Title: Cross-Functional IT Support Specialist
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.
Primary Responsibilities:
- Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.
- Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
- Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
- Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
- Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
- Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
- Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
- Support weekly metrics and reporting by maintaining complete and accurate support records.
Required Qualifications:
- U.S. Citizenship.
- Broad experience across application/user support and desktop/end-user support functions.
- Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.
- Ability to shift between support functions based on mission priorities and staffing needs.
- Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
- DoD/federal enterprise support experience.
- Experience with SPS/PD2, ECWM, or similar Government business applications.
- Previous DISA support experience.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
- High school diploma and at least 5 years of relevant experience.
Skills Required
- U.S. Citizenship
- Broad experience across application/user support and desktop/end-user support functions
- Experience with ticket management
- Experience with account administration
- Experience with workstation and peripheral troubleshooting
- Experience with basic network troubleshooting
- Ability to shift between support functions based on mission priorities and staffing needs
- Ability to meet applicable DISA personnel security and network-access requirements
- High school diploma
- At least 5 years of relevant experience
- DoD or federal enterprise support experience
- Experience with SPS/PD2, ECWM, or similar Government business applications
- Previous DISA support experience
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties
What We Do
We are a Uniquely-Qualified Defense Company, with Engineers, Technicians, Logisticians, and supporting staff specifically trained to build and support multi-classification systems for DOD and NATO commands worldwide. Command Control Communications Engineering & Logistics, LLC (C³EL) is a Women Owned Small Business with extensive prior military background supporting real-world operations in theater and in the US. We specialize in building command centers worldwide. Senior management deploys directly with the teams to maintain the highest standards of quality
