Job Title: End User Support / Systems Administrator
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.
Primary Responsibilities:
- Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
- Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
- Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
- Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
- Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
- Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
- Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
- Assist with timely user support, move requests, and configuration changes while maintaining required response standards.
Required Qualifications:
- U.S. Citizenship.
- Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
- Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
- Experience with trouble-ticket systems and escalation processes.
- Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
- DoD or federal desktop/end-user support experience.
- Experience supporting users in a high-tempo mission or contracting environment.
- Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
- High school diploma and at least 2 years of relevant experience.
Skills Required
- U.S. Citizenship
- Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment
- Experience performing workstation moves, adds, changes, and basic network-connectivity troubleshooting
- Experience with trouble-ticket systems and escalation processes
- Ability to meet applicable DISA personnel security and network-access requirements
- High school diploma
- At least 2 years of relevant experience
- DoD or federal desktop/end-user support experience
- Experience supporting users in a high-tempo mission or contracting environment
- Basic familiarity with switches, structured cabling, and enterprise network troubleshooting
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties
What We Do
We are a Uniquely-Qualified Defense Company, with Engineers, Technicians, Logisticians, and supporting staff specifically trained to build and support multi-classification systems for DOD and NATO commands worldwide. Command Control Communications Engineering & Logistics, LLC (C³EL) is a Women Owned Small Business with extensive prior military background supporting real-world operations in theater and in the US. We specialize in building command centers worldwide. Senior management deploys directly with the teams to maintain the highest standards of quality
.png){kind=logo}
