The Role
Supports secure enterprise AV and video conferencing systems in classified SIPRNet environments. Responsibilities include endpoint deployment, configuration, maintenance, troubleshooting, patching, firmware updates, STIG/SRG compliance, vulnerability remediation, inventory management, documentation, and direct end-user support. The role also supports Microsoft Teams Rooms and coordinates with government personnel, vendors, and escalation partners.
Summary Generated by Built In
**CONTINGENT UPON AWARD**Overview:
Summary:
Minimum Qualifications: Education:
Position Title: Secure AV / SIPRNet Support Engineer
Security Clearance: Active Secret or Higher
Location: Alexandria, VA
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
C3EL is seeking a Secure Audio/Video (AV) / SIPRNet Support Engineer to provide technical, administrative, and end-user support for enterprise secure AV and Video Conferencing (VC) systems operating within a classified Department of Homeland Security/Department of Defense environment.
The successful candidate will support the operation, configuration, maintenance, cybersecurity compliance, and troubleshooting of enterprise SIPRNet video conferencing endpoints. This position requires a combination of AV/VTC technical expertise, SIPRNet/classified-environment experience, cybersecurity compliance knowledge, and customer-facing technical support skills.
The position will support both traditional secure video conferencing technologies and evolving collaboration platforms, including Microsoft Teams and Microsoft Teams Rooms.
Key Responsibilities:
- Serve as a primary technical point of contact for secure enterprise AV/VTC systems and end users.
- Monitor, maintain, configure, update, and troubleshoot SIPRNet-connected video conferencing devices and supporting AV systems.
- Perform initial setup, deployment, configuration, and troubleshooting of secure AV/VTC endpoints.
- Diagnose and resolve hardware, software, network connectivity, configuration, and interoperability issues affecting AV/VTC services.
- Provide direct technical assistance to users experiencing secure conferencing or AV-related issues.
- Coordinate with Government personnel, vendors, manufacturers, and third-party support organizations when escalation is required.
- Perform routine maintenance and configuration management of deployed SIPRNet AV/VTC systems.
- Apply approved operating system updates, firmware/software updates, security patches, and configuration changes.
- Support implementation and maintenance of applicable DISA Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs).
- Identify and remediate Information Assurance and cybersecurity vulnerabilities affecting secure AV endpoints.
- Maintain AV/VTC endpoint configurations in accordance with Government cybersecurity and Information Assurance requirements.
- Maintain accurate inventory and configuration information for enterprise SIPRNet AV devices, including location, manufacturer/model, software/firmware version, compliance status, deployment information, and site points of contact.
- Support Microsoft Teams and Microsoft Teams Rooms technologies as they are introduced into the secure enterprise AV environment.
- Maintain required technical documentation, configuration records, procedures, and status information.
- Participate in technical and progress meetings and assist in resolving emerging technical issues.
- Safeguard classified and sensitive Government information and comply with all applicable security policies and procedures.
Minimum Qualifications:
- U.S. citizenship.
- Active U.S. Government Secret security clearance or higher.
- Experience supporting AV, VTC, unified communications, or collaboration systems in an enterprise environment.
- Experience installing, configuring, maintaining, and troubleshooting video conferencing endpoints and associated AV hardware/software.
- Experience working within a SIPRNet or other classified network environment.
- Working knowledge of cybersecurity and Information Assurance requirements applicable to Government information systems.
- Experience applying or supporting DISA STIG/SRG compliance, security patching, software/firmware updates, vulnerability remediation, and configuration management.
- Ability to troubleshoot both hardware and software components of enterprise AV/VTC systems.
- Strong understanding of IP-based communications and basic network troubleshooting concepts.
- Ability to interact directly with Government end users and provide professional technical support.
- Ability to document technical issues, configurations, maintenance actions, and resolutions.
- Ability to obtain and maintain a Common Access Card (CAC) and Government network access.
- Ability to maintain eligibility for access to classified systems and facilities throughout employment.
Preferred Qualifications:
- Previous experience supporting SIPRNet AV/VTC endpoints.
- Experience supporting secure conferencing systems for DoD, DHS, U.S. Coast Guard, or another Federal agency.
- Experience with Microsoft Teams and Microsoft Teams Rooms.
- Experience with enterprise VTC platforms, codecs, cameras, displays, microphones, DSPs, control systems, and related AV technologies.
- Familiarity with DISA cybersecurity requirements and secure endpoint hardening.
- Experience performing vulnerability remediation and maintaining STIG-compliant AV/VTC configurations.
- Experience supporting remote configuration and administration of geographically dispersed AV/VTC endpoints.
- Experience maintaining enterprise equipment inventories and configuration baselines.
- Current DoD 8140/8570-aligned cybersecurity certification, such as Security+, is desirable where applicable to assigned system access responsibilities.
- High School diploma or equivalent is required.
Skills Required
- U.S. citizenship
- Active U.S. Government Secret security clearance or higher
- Experience supporting AV, VTC, unified communications, or collaboration systems in an enterprise environment
- Experience installing, configuring, maintaining, and troubleshooting video conferencing endpoints and associated AV hardware and software
- Experience working within a SIPRNet or other classified network environment
- Working knowledge of cybersecurity and Information Assurance requirements for government information systems
- Experience supporting DISA STIG/SRG compliance, security patching, software and firmware updates, vulnerability remediation, and configuration management
- Ability to troubleshoot hardware and software components of enterprise AV/VTC systems
- Strong understanding of IP-based communications and basic network troubleshooting
- Ability to provide professional technical support directly to government end users
- Ability to document technical issues, configurations, maintenance actions, and resolutions
- Ability to obtain and maintain a Common Access Card and government network access
- Ability to maintain eligibility for access to classified systems and facilities
- Previous experience supporting SIPRNet AV/VTC endpoints
- Experience supporting secure conferencing systems for DoD, DHS, U.S. Coast Guard, or another federal agency
- Experience supporting Microsoft Teams and Microsoft Teams Rooms
- Experience with enterprise VTC platforms, codecs, cameras, displays, microphones, DSPs, control systems, and related AV technologies
- Familiarity with DISA cybersecurity requirements and secure endpoint hardening
- Experience performing vulnerability remediation and maintaining STIG-compliant AV/VTC configurations
- Experience supporting remote administration of geographically dispersed AV/VTC endpoints
- Experience maintaining enterprise equipment inventories and configuration baselines
- Current DoD 8140/8570-aligned cybersecurity certification, such as Security+
- High school diploma or equivalent
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The Company
What We Do
We are a Uniquely-Qualified Defense Company, with Engineers, Technicians, Logisticians, and supporting staff specifically trained to build and support multi-classification systems for DOD and NATO commands worldwide. Command Control Communications Engineering & Logistics, LLC (C³EL) is a Women Owned Small Business with extensive prior military background supporting real-world operations in theater and in the US. We specialize in building command centers worldwide. Senior management deploys directly with the teams to maintain the highest standards of quality
