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Design product experiences for a B2B agentic support platform, collaborating closely with founders, product, and engineering. Responsibilities include understanding customer problems, shaping user flows, creating high-fidelity UI/UX designs, rapidly handing designs to engineering, building the design system, facilitating decisions, and validating design choices with analytics.

Lead Pylon’s global Customer Success organization, owning NRR, GRR, churn, expansion, renewals, and post-sales revenue. Scale a 15+ person team across San Francisco, New York, and London by developing managers, optimizing segmentation, capacity, and sales-to-CS processes. Drive customer adoption and migration to agentic support and usage-based billing, lead internal product adoption, and represent Pylon in the broader Customer Success community.

Pylon's first Controller will own month-end close, GAAP financial reporting, AR/AP operations, systems and ERP implementation, internal controls and audit readiness, automation of accounting workflows, and management of auditors, tax advisors, and banking relationships to scale finance operations.

Build and lead the Solutions function owning the end-to-end technical customer journey: define operating model, playbooks, and tooling; personally lead strategic deployments, implementations, and escalations; recruit and coach Solutions/Implementation/Forward Deployed engineers; and partner cross-functionally to improve deployments, integrations, and customer outcomes.

Own and improve the martech stack and campaign architecture, implement Marketo and Salesforce integrations, design lead scoring and routing, maintain data hygiene, tracking, attribution, email deliverability, and privacy compliance. Automate workflows with AI, build trusted reporting, run MQL-to-opportunity lifecycle and events, and partner across RevOps while owning the marketing ops budget and enablement.

Join Pylon as the first Product Manager to manage a product area, drive business outcomes, and collaborate cross-functionally to deliver solutions.

Own onboarding and post-sale success for EMEA customers: host calls, build scalable education (webinars, content), work with engineering on tooling, identify at-risk customers, and use Pylon for internal CS processes while providing product feedback.

Lead marketing strategy, owning positioning, messaging, and pipeline-driven demand generation. Run product launches, set OKRs, align with Sales, and manage a six-person cross-functional marketing team to drive revenue and growth.

As an Account Executive at Pylon, you will sell high volume deals primarily to early-stage B2B tech companies, managing the sales process from demo to close.

Lead the people function at Pylon, overseeing people ops, HR, recruiting, and company culture. Drive strategic vision and scalability as the team grows.