Top Tech Jobs & Startup Jobs

The Product Support Engineer will engage with customers, create knowledge base content, provide feedback on the product, and support process development.

Own onboarding, education, and ongoing success for customers. Host calls, identify underutilized accounts, drive scalable enablement (webinars, content), gather product feedback, collaborate with engineering, and use Pylon to refine CS processes.

Build and lead the Solutions function owning the end-to-end technical customer journey: define operating model, playbooks, and tooling; personally lead strategic deployments, implementations, and escalations; recruit and coach Solutions/Implementation/Forward Deployed engineers; and partner cross-functionally to improve deployments, integrations, and customer outcomes.

Pylon's first Controller will own month-end close, GAAP financial reporting, AR/AP operations, systems and ERP implementation, internal controls and audit readiness, automation of accounting workflows, and management of auditors, tax advisors, and banking relationships to scale finance operations.

Own and improve the martech stack and campaign architecture, implement Marketo and Salesforce integrations, design lead scoring and routing, maintain data hygiene, tracking, attribution, email deliverability, and privacy compliance. Automate workflows with AI, build trusted reporting, run MQL-to-opportunity lifecycle and events, and partner across RevOps while owning the marketing ops budget and enablement.

Own onboarding and post-sale success for EMEA customers: host calls, build scalable education (webinars, content), work with engineering on tooling, identify at-risk customers, and use Pylon for internal CS processes while providing product feedback.

Join Pylon as the first Product Manager to manage a product area, drive business outcomes, and collaborate cross-functionally to deliver solutions.

Manage a high-volume book of business for scaled customers, own the post-onboarding lifecycle through renewal, run and refine success playbooks, monitor usage to mitigate churn and find expansion opportunities, and collaborate with Product and Engineering to build tooling and automated workflows.

Own expansion, renewals, and strategic growth for a defined book of customers. Drive expansion opportunities, lead renewal negotiations, build account plans, align with CSMs on adoption/health, maintain forecasting and pipeline, and establish strong executive relationships to meet revenue targets.

Manage and coach a team of Account Executives, scale sales processes, drive execution across sales motions, and partner with leadership for performance management.