We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We're backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1300+ companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.
Company
Series B, $51M raised
Backed by a16z, BCV, General Catalyst, Y Combinator
100+ employees
Offices in San Francisco and NYC (London coming soon!)
The Role
We're hiring Pylon's first Controller. This is a high-impact, foundational role. You'll own all aspects of accounting, oversee relationships with third-parties, and support the business as we scale from Series B and beyond. The role reports to the VP of Finance.
What You'll Do
Financial Reporting: Own month-end close processes, consolidations, and financial statement preparation in accordance with GAAP
Accounting Operations: Oversee processes including AR (Order-to-Cash) and AP (Procure-to-Pay), partnering closely with sales, rev ops, legal, and operations teams
Systems & Infrastructure: Implement and own the systems that will enable the business to scale (from ERP to reporting infrastructure)
Controls & Audit Readiness: Design and implement robust internal controls and establish audit-ready processes
Automation: Leverage AI agents and automation to reduce manual workflows such as transaction categorization and reconciliations
External Relationships: Manage relationships with auditors, tax advisors, and banking partners
Requirements
Professional experience in a Controller or Senior Accounting Manager role at a high-growth venture-backed start-up
Experience owning a full-cycle close process and audit process
Experience building or improving systems and processes from the ground up, not just inheriting a mature function
Deep technical accounting knowledge including ASC 606 and multi-entity consolidations
CPA required
Nice to Haves
Prior public accounting background
First-audit experience
ERP implementation or migration experience
This Role Might NOT Be For You If
You want a team from day one; you’ll build the team as we scale
You prefer steady-state maintenance over building and improving processes
You don’t love being in the details
Our perks
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!
Skills Required
- CPA
- Professional experience in a Controller or Senior Accounting Manager role at a high-growth venture-backed startup
- Experience owning a full-cycle close process and audit process
- Experience building or improving accounting systems and processes from the ground up
- Deep technical accounting knowledge including ASC 606 and multi-entity consolidations
- Experience with ERP implementation or migration
- Prior public accounting background
- First-audit experience
What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
