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Drive enterprise sales by building and maintaining customer relationships, identifying opportunities, developing strategic proposals, collaborating with internal teams and partners, and representing SHI at industry events to meet revenue and profit targets.

The Global Solutions Engineer collaborates with account teams to design infrastructure solutions, manage technical relationships, and train teams on data center technologies.

Lead discovery and value definition for large, complex, cross-functional transformation initiatives. Own problem definition, strategic intent, prioritization rationale, success measures, and execution-ready demand packages. Align executive and delivery stakeholders, enable ROM and technical handoffs, drive trade-offs and governance materials, mentor product managers, monitor value realization, and improve intake, discovery, and handoff processes to support adoption and measurable outcomes.

Support inside sales by processing overflow work, managing CRM data, placing and tracking orders, requesting vendor information, responding to emails, and coordinating with Inside Sales, Partner teams, and vendors.

The Presales Solutions Engineer collaborates with account teams to evaluate customer environments, propose network solutions, and train sales staff on technical selling. They manage relationships with partners and customers, ensuring alignment of solutions to business objectives.

The Presales Solutions Engineer will collaborate with account teams and act as a network expert, providing solutions based on customer needs and facilitating sales through technical expertise and training.

The Inside Account Executive conducts cold calls and prospects for new customers while managing existing accounts and ensuring customer satisfaction. Responsibilities include sales cycle management, providing IT solutions, and achieving sales targets.

The Presales Solutions Engineer will support account teams and customers, educate the sales teams on network solutions, and design tailored infrastructure solutions, while developing relationships with OEMs and strategic partners.

Manage day-to-day Microsoft customer account operations: prepare and validate quotes (CSP, EA, MPSA), coordinate order/contract/entitlement processing, handle licensing transactions and pricing validation, support Licensing Strategists, improve operational processes, and maintain customer and partner relationships to drive retention and satisfaction.

Lead SHI's Transformation Portfolio Management function for enterprise, executive-sponsored Lighthouse Programs. Own intake, prioritization, sequencing, governance, resource planning, and benefits realization across multi-year transformations (ERP, M&A, platform deployments). Facilitate executive governance, provide portfolio-level reporting and risk escalation, enable Agile/Waterfall/hybrid delivery, and mentor senior program management talent. Partner with Finance, IT PMO, Product, Change, and ERP teams to ensure strategic alignment and measurable business outcomes.