Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This position will report to the Inside Sales Manager of Operations and will be located in the Somerset, NJ office.Role Description
Responsibilities include, but are not limited to:
- Assist with maintaining accurate and consistent Customer Relationship Management (CRM) data.
- Request and gather information from vendors, including invoices, pricing, and order status.
- Support overflow work from the Sales and Operations teams, including placing orders, assisting with renewal opportunities, and creating parts within AX.
- Perform order entry and assist with tracking and collecting order status information.
- Monitor, receive, and respond to email communications and requests.
- Regularly collaborate with Inside Sales, partner teams, and vendors to support business needs.
Skill Level Requirements
- Ability to quickly learn and apply new processes, tools, and information.
- Ability to manage multiple tasks and priorities while completing work accurately and efficiently.
- Strong written and verbal communication skills.
- Ability to work effectively and collaboratively with internal teams, partners, and vendors.
- Strong time management, organizational, and follow-through skills.
- Demonstrated willingness to learn and develop new skills.
- Ability to learn and work within business tools and platforms, including MySHI, AX, BI, CRM, SharePoint, and quoting systems.
- Proficiency with Microsoft Office applications, particularly Word, Excel, and Outlook.
Preferred Qualifications/Skills
- Some college education preferred.
- Previous customer service and/or customer-facing experience preferred.
- Working knowledge of MySHI, AX, BI, CRM, SharePoint, and quoting tools is preferred.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Experience working with Windows operating systems is a plus.
The estimated annual pay range for this position is $31,200 - $40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Maintain CRM data consistency and perform related data tasks
- Process order entry, place orders, and create parts in AX
- Request vendor information such as invoices, pricing, and order status
- Use MySHI, AX, BI, CRM, SharePoint, and quoting systems
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Exceptional written and verbal communication skills
- Strong time management, organization, and multitasking abilities
- Customer service and/or customer-facing experience
- Some college (preferred)
- Proficiency with PowerPoint
- Windows OS experience
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
