Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The IAM plays a critical role in supporting customer retention and satisfaction by providing responsive operational support while enabling Licensing Strategists to focus on strategic licensing guidance, financial event management, and customer growth initiatives. This role serves as the primary coordinator for Microsoft transactional activities, ensuring customer requests are handled accurately, efficiently, and in compliance with Microsoft licensing and operational requirements.
Role Description
Serve as the operational extension of the Licensing Strategist, supporting the day-to-day management of Microsoft customer accounts.
Act as the primary resource for tactical Microsoft customer requests, including licensing, quoting, ordering, and administrative activities.
Prepare, validate, and deliver Microsoft quotes across CSP, EA, MPSA, and other Microsoft licensing programs.
Coordinate Microsoft order placement, contract processing, entitlement submissions, and fulfillment activities to ensure timely and accurate execution.
Manage customer requests related to license additions, reductions, transfers, true-ups, subscription changes, and other transactional activities.
Validate pricing, agreement eligibility, licensing requirements, and supporting documentation prior to quote and order submission.
Partner with Licensing Strategists to execute customer financial events and agreement lifecycle activities.
Drive operational excellence by improving process efficiency, reducing turnaround times, and delivering a high-quality customer experience.
Develop and maintain strong working relationships with customers, Licensing Strategists, Customer Success Managers, and Microsoft stakeholders to support customer retention and long-term success.
Behaviors and Competencies
Communication: Can communicate simple ideas and information clearly.
Follow-Up: Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.
Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.
Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.
Skill Level Requirements
Strong analytical thinking skills with the ability to synthesize complex licensing, financial, and contractual data, identify patterns and risks, and translate insights into actionable recommendations.
Ability to operate with a consultative mindset, providing customer-focused guidance aligned with agreement terms, business objectives, and financial considerations.
Exceptional attention to detail and accuracy when validating pricing, entitlements, licensing requirements, contracts, and supporting documentation.
Excellent written and verbal communication skills, including the ability to clearly explain complex licensing concepts to customers, stakeholders, sales teams, and executives.
Strong sense of ownership and initiative, with the ability to proactively identify customer needs, licensing risks, and upcoming financial events.
Customer advocacy skills with a focus on balancing compliance, cost optimization, and long-term customer value.
Effective time management and prioritization skills, with the ability to manage multiple concurrent customer requests, financial events, and deadlines.
Adaptability and learning agility to stay current with evolving Microsoft licensing programs, policies, and customer requirements.
Ability to collaborate effectively across sales, customer success, operations, and Microsoft stakeholder teams.
Strong governance, documentation, and organizational skills to ensure auditability, consistency, and customer confidence.
Proficiency with Microsoft applications, including Word, Excel, PowerPoint, Outlook, Dynamics, and Copilot, to support productivity and operational effectiveness.
In-depth understanding of Microsoft’s business model, architectural frameworks, and technology solutions.
Expertise in Microsoft volume licensing agreements and operational processes, including compliance, optimization, and lifecycle management.
Ability to provide knowledgeable guidance on Microsoft products, services, and licensing programs.
Understanding of the unique requirements, regulations, and operational environments of State and Local Government and/or Education customers.
Experience working in cross-functional environments with shared ownership across sales, services, technical, and partner teams.
Bachelor’s degree or equivalent relevant work experience required.
Experience providing Microsoft Volume Licensing sales support.
Earn and maintain relevant Microsoft certifications and badges.
Minimum of 1 year of experience in an Account Management, Sales, or related customer-facing role.
Ability to travel to SHI, partner, and customer events as needed.
The estimated annual pay range for this position is $55,000 - $85,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Bachelor's degree or equivalent relevant work experience
- Minimum of 1 year experience in an Account Management, Sales, or related customer-facing role
- Experience providing Microsoft Volume Licensing sales support
- Expertise in Microsoft volume licensing agreements and operational processes (CSP, EA, MPSA)
- Proficiency with Microsoft applications: Word, Excel, PowerPoint, Outlook, Dynamics, Copilot
- In-depth understanding of Microsoft's business model, architectural frameworks, and technology solutions
- Strong analytical thinking, attention to detail, and time management skills
- Excellent written and verbal communication and customer advocacy skills
- Ability to earn and maintain relevant Microsoft certifications and badges
- Ability to travel to SHI, partner, and customer events as needed
- Understanding of requirements and operational environments of State and Local Government and/or Education customers
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
