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Pentera

Customer Success Manager - MEA

25 Days AgoSaved
Remote or Hybrid
Dubai, ARE
Mid level
Mid level
Security • Cybersecurity • Automation
Manage and grow an enterprise customer portfolio across MEA, act as primary contact, drive value realization and renewals, identify expansion opportunities, coordinate with Sales, track account metrics, and perform onsite business reviews (30-40% travel).
Top Skills: Automated Security ValidationCRMPentera
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Pentera

Senior Director Technical Support

25 Days AgoSaved
Remote or Hybrid
Israel
Senior level
Senior level
Security • Cybersecurity • Automation
Lead Pentera's global Technical Support organization (~20 engineers), owning support operations, KPIs, and escalations. Modernize support with AI, automation, and self-service; drive cross-functional alignment with Product, R&D, Customer Success, and Sales to improve resolution, CSAT, and scalable processes.
Top Skills: AIAutomationCloudJIRANetworkingSalesforceZendesk
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