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Design, develop, and optimise embedded firmware and real-time systems for security products. Collaborate with hardware, software, and QA teams to integrate and validate microcontroller/microprocessor-based solutions. Write efficient C/C++ code, use hardware debugging tools, ensure compliance with industry standards, and stay current with embedded technologies.

As a Technical Support Engineer, you will provide bilingual technical support, troubleshoot issues, and maintain documentation to enhance customer experience.

Drive revenue across Benelux, France and DACH by identifying and developing sales opportunities for Acre's cloud and on-premises access control, AI-enabled security, and intrusion detection solutions. Build relationships with end users, consultants, integrators and channel partners, manage pipeline and forecasts in CRM, create quotes, attend events, and collaborate with regional and global teams to grow adoption and market share.

Drive new business and channel partnerships across DACH and Eastern Europe for Acres cloud and on-premises access control, AI-enabled security, and intrusion solutions. Generate opportunities, create quotes, manage pipeline and forecasts in CRM, attend authorized events, collaborate with regional and global teams, and grow account share via consultative selling and partner engagement.

Drive Acre's growth across the Middle East by building relationships with end users, consultants, integrators, and channel partners. Identify and qualify opportunities, create quotes, maintain pipeline and forecasts in CRM, attend events, collaborate with regional and global teams, and execute consultative selling to increase adoption of cloud and on-prem security solutions.

Provide technical support for Acre's software and partner integrations across the Western US. Troubleshoot software, networking, and system issues via phone and ticketing systems, participate in on-call rotation, maintain documentation, test integrations, and produce reports to ensure product reliability and strong customer outcomes.

Drive regional B2B sales in the Mid-Atlantic by identifying and closing opportunities with integrators, distributors, and end users. Develop sales strategies, present demos, collaborate with engineering for tailored solutions, maintain CRM records and forecasts, represent the company at events, and build long-term partnerships.

As a Technical Support Engineer, you will support hardware and software installations, manage technical support, conduct training, and troubleshoot issues for security products.