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Lead phone-based customer support by resolving queries, researching and troubleshooting issues, and delivering empathetic service to drive high CSAT. Work US shifts in a 24x7 environment and build trust through timely, accurate resolutions.

Handle inbound customer calls to resolve queries, diagnose issues, and provide solutions. Build rapport and empathy to achieve high CSAT. Research and troubleshoot problems and work US shift (24x7) schedules.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.

The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

The Sales Executive will focus on acquiring new BFSI clients, managing complex sales processes, and building relationships with senior decision-makers. Responsibilities include strategic prospecting, consultative selling, and collaboration with internal teams to customize BPO solutions for banking, financial services, and insurance sectors.

Job listing contains company and team overview but no specific Learning Specialist responsibilities or duties were provided.

The Learning Delivery Specialist conducts language and accent training, and develops training programs for employee development.

Manage daily OTC operations, including billing and collections. Resolve accounts receivable issues, prepare financial reports, and support audits. Provide guidance to junior team members.

Provide administrative and clerical HR support: maintain employee records, process status changes, assist payroll/time tracking, handle employee inquiries, track leaves/accommodations, and ensure confidentiality and compliance.

Translate Finance & Accounting requirements into scalable ERP architectures and roadmaps using Oracle EBS and adjacent systems. Partner with Finance leadership and technology teams to standardize processes, improve controls, lead end-to-end implementations, and produce solution architecture artifacts using BPMN and capability modeling.