HUMAN RESOURCES ASSOCIATE II
Location: El Paso
Employment Type: Full Time
Reporting to: HR Manager
ABOUT US
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
HERE’S WHAT THE JOB REALLY LOOKS LIKE
Supports Human Resources processes maintaining records and information. Handles a variety of personnel related administrative duties; acts as the liaison between Human Resources managers and employees, ensuring smooth communication and prompt resolution of all queries. Supports daily Human Resources activities and assists in coordinating Human Resources policies, processes and relevant documents.
HOW YOU’LL MAKE AN IMPACT
- Assist with day to day operations of the Human Resources functions and duties
WHAT YOU’LL ACTUALLY DO
- Provide clerical and administrative support to Human Resources team.
- Compile and update employee records (hard and soft copies).
- Submits employee data reports by assembling, preparing, and analyzing data.
- Maintains employee information by entering and updating employment and status-change data.
- Provides support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
- Maintains employee confidence and protects operations by keeping Human Resources information confidential.
- Deal with employee requests regarding employee experience issues, rules, and regulations.
- Assist in payroll preparation by providing relevant data information collecting time and attendance records.
- Contributes to team effort by accomplishing related results as needed.
- Maintains quality service by following organization standards.
- Assist employees with leaves and accommodation requests. Tracking of such requests.
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Perform other duties as assigned by management.
WHAT’LL SET YOU UP FOR SUCCESS
- High School Diploma or GED required. Associate degree is preferred.
- 1+ years of Human Resources experience.
- Experience with MS Word, Excel and PowerPoint.
- Basic knowledge of labor law
- Excellent organizational skills.
- Strong communications skills.
- Excellent written, verbal and interpersonal communication skills.
- Ability to multi-task and adapt to change.
- Proven track record of meeting or exceeding customer experience and financial objectives
- Ability to maintain the highest level of confidentiality.
Career Level Attributes: O1
- General Profile: Entry-level position with limited prior training or relevant work experience. Acquires basic skills via on-the-job training and coaching to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
- Functional: Develops skills to perform basic activities in own job.
- Business Expertise/Acumen: Understands how the assigned duties integrate with others in the team.
- Leadership: Has no supervisory responsibilities.
- Problem Solving: Uses existing procedures to solve routine problems; has limited discretion.
- Impact: Impacts the accuracy and quality of own work; receives close supervision; duties are clearly defined.
- Interpersonal Skills: Uses communication skills and common courtesy.
WHY ALORICA?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
- Competitive base pay with performance-driven incentives
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Career development through Alorica Academy's open-access courses
- Real opportunities to grow within a global organization
- Access to our employee assistance program
- A collaborative, inclusive culture where innovation happens
Our Values
Bold – We challenge conventions and take smart risks
Relentless – We deliver results, no matter what it takes
Connected – We work as One Alorica because we're stronger together
True – We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaUSA #AloricaJobs
Skills Required
- High School Diploma or GED
- Associate degree
- 1+ years of Human Resources experience
- Experience with MS Word, Excel and PowerPoint
- Basic knowledge of labor law
- Excellent organizational skills
- Strong written, verbal and interpersonal communication skills
- Ability to multi-task and adapt to change
- Proven track record of meeting or exceeding customer experience and financial objectives
- Ability to maintain the highest level of confidentiality
Alorica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alorica and has not been reviewed or approved by Alorica.
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Healthcare Strength — The careers site lists comprehensive healthcare and mental‑health programs as part of the core package, indicating broad medical coverage is available. Company and benefits pages also describe medical, dental, vision, EAP, and HSA/FSA options.
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Retirement Support — Retirement coverage including a 401(k) is part of the advertised benefits. References to retirement planning appear consistently across benefits descriptions.
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Wellbeing & Lifestyle Benefits — Wellbeing elements include tuition reimbursement, employee discounts, and mental‑health/EAP resources, alongside an employee‑led nonprofit (MLBA) that provides emergency grants and community support. These offerings add non‑salary value beyond core insurance.
Alorica Insights
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
