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As Regional Account Manager, you will manage relationships with SME customers, drive sales, advise on telecom solutions, and support digitization efforts.

The Conversational AI Specialist will define and design chatbot experiences for the GenAI-powered Customer Assist at Telenet, collaborating across teams to ensure effective customer interactions and continuous improvement.

Lead end-to-end improvements for field journeys (install, repair, network, appointments). Build multi-year roadmaps, convert priorities into backlogs, align stakeholders, monitor KPIs, run root-cause analysis, and drive measurable CX, operational performance, and cost efficiencies across cross-functional teams.

Lead and coach a multi-disciplinary Business Analyst/Business Consultant team to design uniform, scalable end-to-end customer journeys, ensure EPIC-ready requirements and operational readiness, act as SPOC for journey intake to platform teams, and influence platform priorities and handovers to delivery and services.

Drive development and roadmaps for data products by translating business needs into dataset designs, ensuring data quality, building stakeholder partnerships, documenting data flows, and collaborating with product owners, data engineers, and IT to enable data-driven decision-making.

Design and execute 360° acquisition strategies to attract new households and SOHO customers for fixed, mobile and Digital TV. Own budget and KPIs, run data-driven performance campaigns, translate insights into positioning and offers, and collaborate with Sales, Product, MarCom and Digital teams to deliver net-add growth.

Lead a network design tooling product for coax/HFC and fiber: translate strategy into OKRs, maintain backlog and roadmap, improve SDLC (cloud/CI/CD/test automation), manage product lifecycle, finances and vendor relationships, and enable fast value delivery with stakeholders and Scrum Master(s).

Partner with B2B leadership to drive financial performance via budgeting, forecasting, long-range planning, monthly closings, KPI/OKR analysis, P&L driver modelling, business case development, ROI assessment, and compliance with financial controls.