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Owns daily product organization operations, including planning routines, calendars, PI Planning support, roadmap and launch reviews, customer insight systems, cross-functional workflows, product tooling, dashboards, and AI-assisted processes. The role improves product team efficiency, tracks operating health, supports executive communication, and drives collaboration across Product, Engineering, Design, Sales, Customer Success, and Marketing.

Create and maintain software documentation, including user interface text, online help, developer guides, tutorials, and training materials. Collaborate with product, marketing, and internal teams to understand technical requirements, identify content reuse opportunities, and repurpose documentation. The role also involves mentoring documentation staff and simplifying complex technical concepts for diverse audiences.

Perform manual and automated software testing throughout the development lifecycle. Create test scripts, cases, and scenarios; execute tests according to project plans; document procedures and results; identify and report defects; follow testing guidelines and company procedures; and provide daily status updates to management.

Design, develop, test, and maintain software modules; troubleshoot and resolve customer issues; provide shift-based customer support; follow coding standards and use TFS for code check-ins; prepare technical documentation and escalate unresolved problems to internal teams.

Reconcile and maintain financial data across NetSuite, Salesforce, and billing systems. Analyze financial statements, support budgeting, forecasting, and variance analysis. Identify and correct data inconsistencies, support month‑end and quarter‑end close, collaborate cross‑functionally, and assist with process improvements and data integrity audits.

Work with stakeholders and the product team to translate business needs into technical requirements. Scope solutions, design processes, create functional and nonfunctional specifications, wireframes, and data migration rules. Facilitate design sessions, negotiate requirements across stakeholders, and produce BRDs, FSDs, SRSs, user manuals, and use case specifications.

Plan, administer, and supervise network and server operations, including Windows servers, AD, DNS, firewalls, routers/switches, VMware, telephony, wireless security, cabling, software/hardware installs, updates, and documentation to maintain production network integrity and compliance.