- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues at detail level
- Develop and test module as per requirement and time assigned
- Provide customer support in shift rotation
- Follow coding standard of organization
- Follow the instructions given by superior
- Check-In/Check-Out code and update status in TFS
- Prepare technical document for the resolved request
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Transfer or Share Knowledge within team
- Provide customer support in shift rotation
- Daily activity report to Reporting Manager
- Adhere to the procedures of the organization
- 1 to 5 years of experience required.
- ASP.NET, MVC, .NET CORE C#, MS SQL Server
- Javascript, jQuery, AngularJS, Web API
- Knowledge of PGSQL, Kendo UI would be add-on.
Skills Required
- 1 to 5 years of experience
- ASP.NET
- MVC
- .NET Core
- C#
- MS SQL Server
- JavaScript
- jQuery
- AngularJS
- Web API
- PostgreSQL (PGSQL)
- Kendo UI
- TFS (Team Foundation Server) for code check-in/check-out
What We Do
Casepoint is the trusted data discovery platform for large corporations and government agencies. Our mission is to transform data into actionable intelligence and responsive insights. Leveraging the power of AI and advanced analytics, our end-to-end eDiscovery platform empowers teams to seamlessly collect, preserve, and discover vast amounts of data from diverse sources. With Casepoint, organizations identify crucial information to address their complex data-responsive needs— from litigation, investigations, regulation, and compliance to Congressional inquiries or Freedom of Information Act (FOIA) requests. Our platform offers an intuitive user experience designed with unmatched security, enabling enterprises to manage their data confidently, enhance efficiency, meet reporting obligations, and mitigate risks. From legal hold and data preservation to cloud collections and eDiscovery, Casepoint streamlines data-responsive workflows. Our commitment to the customer experience is unwavering. At Casepoint, we’re more than just a software provider, we're a trusted partner— a team of experts invested in helping customers meet business objectives and achieve successful outcomes for their toughest challenges. From configuring workflows to ongoing support, we are there every step of the way, ensuring a seamless experience and tangible results. Trust, collaboration, and exceptional customer service are the cornerstones of our approach, fostering long-term relationships built on mutual respect and achievement. At Casepoint, we believe it’s not just work; it’s a journey. Our culture is built upon trust, kindness, empowerment, and self-improvement in a diverse environment. Our leaders are a group of visionaries whose philosophy is rooted in transparency and support. We thrive, lead, and innovate together as One Team.
