- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
- Produce high-quality documentation that meets applicable standards and is appropriate for internal user groups as well as authorized external users.
- Write easy-to-understand user interface text, online help and developer guides.
- Create tutorials to help end-users use a variety of applications, modules in different use case scenarios.
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
- Manage, Update and maintain all technical documentation.
- Collaborate with product and marketing teams in repurposing technical documentation for presentations.
- Mentor and train other technical documentation staff as and when needed Requirements.
- Proven working experience in technical writing of software documentation.
- Ability to deliver high quality documentation paying attention to detail.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and picture
- Required 1-5 years of experience.
- Should have experience with LMS(Learning Management System), Agile and Camtasia
- Bachelor's degree in English, communications, linguistics or related field(Master's degree, a plus).
- Strong working knowledge of Microsoft Office. Knowledge of working with the Confluence platform is an added advantage., SDLC
- Snagit, RoboHelp
Skills Required
- 1-5 years of experience in technical writing, preferably for software documentation
- Bachelor's degree in English, communications, linguistics, or a related field
- Experience with a Learning Management System
- Experience with Agile
- Experience with Camtasia
- Strong working knowledge of Microsoft Office
- Knowledge of the Software Development Life Cycle (SDLC)
- Experience with Snagit
- Experience with RoboHelp
- Experience with Confluence
- Master's degree
What We Do
Casepoint is the trusted data discovery platform for large corporations and government agencies. Our mission is to transform data into actionable intelligence and responsive insights. Leveraging the power of AI and advanced analytics, our end-to-end eDiscovery platform empowers teams to seamlessly collect, preserve, and discover vast amounts of data from diverse sources. With Casepoint, organizations identify crucial information to address their complex data-responsive needs— from litigation, investigations, regulation, and compliance to Congressional inquiries or Freedom of Information Act (FOIA) requests. Our platform offers an intuitive user experience designed with unmatched security, enabling enterprises to manage their data confidently, enhance efficiency, meet reporting obligations, and mitigate risks. From legal hold and data preservation to cloud collections and eDiscovery, Casepoint streamlines data-responsive workflows. Our commitment to the customer experience is unwavering. At Casepoint, we’re more than just a software provider, we're a trusted partner— a team of experts invested in helping customers meet business objectives and achieve successful outcomes for their toughest challenges. From configuring workflows to ongoing support, we are there every step of the way, ensuring a seamless experience and tangible results. Trust, collaboration, and exceptional customer service are the cornerstones of our approach, fostering long-term relationships built on mutual respect and achievement. At Casepoint, we believe it’s not just work; it’s a journey. Our culture is built upon trust, kindness, empowerment, and self-improvement in a diverse environment. Our leaders are a group of visionaries whose philosophy is rooted in transparency and support. We thrive, lead, and innovate together as One Team.
