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The Product Support Specialist provides technical support, analyzes software issues, communicates with customers, and ensures issue resolution while maintaining high customer satisfaction.

The Procurement Specialist will manage sourcing, negotiations, and vendor contract management for software and cloud services, ensuring compliance and driving value through strategic procurement initiatives.

The Software Engineer will design and build full-stack features, enhance CI/CD pipelines, support production systems, and collaborate with teams.

Prepare and coordinate consolidation and reporting packages, create consolidation and intercompany elimination entries, perform account reconciliations and disclosure schedules, investigate discrepancies, maintain supporting documentation, respond to auditors, and perform ad-hoc analyses to improve accounting processes.

Senior individual contributor managing a portfolio of strategic enterprise accounts. Acts as executive advisor to C-suite stakeholders, builds multi-year joint success plans, drives adoption, identifies expansion opportunities, leads executive business reviews, mitigates retention risk, and partners across Sales, Product, Services, and Support to realize measurable business outcomes and ARR growth.

Develop and maintain automated test suites and frameworks for desktop, web, and backend services. Design and execute test plans, usability scenarios, and regression suites. Report defects and progress, collaborate with development teams, and interact with customers to refine usability. Maintain automation tooling and evaluate test cases for inclusion in automation. Occasional in-person work at Columbia, MD labs; background screening required.

Manage and execute renewals for a book of business to maximize retention and multi-year commitments. Lead renewal negotiations, forecast in Salesforce, collaborate with account teams, resolve contract and technical issues, and track non-renewals to reduce churn.

Provide technical analysis, troubleshooting, and resolution for Verint software issues reported by customers. Communicate status to meet SLAs, develop knowledge base articles, collaborate with internal teams, and support product and customer-facing teams through case lifecycle and occasional on-call rotations.

Lead consultant guiding customers to adopt and optimize conversational and generative AI solutions. Drive strategy, workshops, value realization, analytics, KPI monitoring, cross-functional issue resolution, and customer success across multiple engagements.

The Product Support Engineer resolves technical issues related to Verint software, assists customers and internal teams, and documents cases to maintain service standards. They ensure high customer satisfaction and may conduct internal training.